Sean Thomas

I scheduled a quick 2 yr service with only 13,000 miles. I had stated that I planned to wait for my vehicle. I was switched to an all day apt to cover recalls with NO loaner despite this being my work vehi I had stated that I planned to wait for my vehicle. I was switched to an all day apt to cover recalls with NO loaner despite this being my work vehicle. Despite no loaner and having my car ALL day due to recalls, they didn’t even bother to wash or charge my iD4. When picking up my vehicle, I had to ask what work was done. The service person didn’t really know and even suggested that this vehicle needed new brakes! I have had nothing but problems with VW. My previous “repair on 1 yr car” took 5 months which they then blamed on me!!! If you need to contact corporate you cannot. Even service department cannot contact corporate. Run from VW brand! More

by marielloyd1 Verified Customer Verified Customer

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Sean Thomas was exceptional in his customer service. I appreciated his patience in orienting me to the settings of our newly purchased ID.4 and helping me with setting up the User Profile and the My VW I appreciated his patience in orienting me to the settings of our newly purchased ID.4 and helping me with setting up the User Profile and the My VW app. He was very clear and encouraging to me as a new owner. More

by P.KIRCHER Verified Customer Verified Customer

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We are very happy with our new ID4, Gus was extremely helpful and a pleasure to work with helpful and a pleasure to work with More

by bstsuma2 Verified Customer Verified Customer

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Let’s start with the phone call to dealership was told to come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns regarding my vehicle being service Sean came over took charge asking if I had time to wait very politely waited for 30 Minutes to be delivered the car directly from Lucas Technician saying that code was only for the low grade fuel been using soo recommended that start using Middle Grade only that was all and Sean said there’s no charge also said they added fuel injectors cleaner for free too! Amazing customer service thank you too all service and sales managers very friendly customer support team also there’s wi-fi , Coffee ,tea ,ho chocolate,cold fresh water , cable tv couches soo comfortable and clean enough to eat without having too much trouble must come get you new car or service and parts department has everything in stock too! 5stars More

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Came in for a battery issue with my GTI and Sean took care of me. Wonderful service. care of me. Wonderful service. More

by SPUDBOY1234 Verified Customer Verified Customer

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Dorito Brothers does a great job every time I have to take my car in for service. take my car in for service. More

by DMAPLE Verified Customer Verified Customer

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The service was great. The staff was friendly knowledgeable and efficient. More people would answer the survey if you removed the 15 word minimum on the first comment.. The staff was friendly knowledgeable and efficient. More people would answer the survey if you removed the 15 word minimum on the first comment.. More

by david.corral Verified Customer Verified Customer

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Great service, great communications, always meet or exceed their timelines given. Drop off and pick up service is a great addition.. exceed their timelines given. Drop off and pick up service is a great addition.. More

by STRTHMLTN Verified Customer Verified Customer

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My 2024 Tiguan would not start while in my drive way. I was put in contact with Sean (possibly Thomas) in the service department. He was awesome with my situation and handled my issue in a timely profess I was put in contact with Sean (possibly Thomas) in the service department. He was awesome with my situation and handled my issue in a timely professional manner. He should be commended for his outstanding service ! More

by RUSSO94517 Verified Customer Verified Customer

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Clean friendly good location big selection fair price . I wish instructions on the van was more easier to understand how the van operates I wish instructions on the van was more easier to understand how the van operates More

by BIRDLESSER Verified Customer Verified Customer

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