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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
676 Reviews

Industry Experience

21 yrs, 1 mo

4.9

676 Reviews

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676 Reviews of Sean Thomas

October 20, 2025

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Employee Rating

Super easy - met all my expectations and finished on time - I’m a fan of this dealership More

by billscanlon99
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

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October 14, 2025

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Sean is our service advisor and he is great. Everyone in the service department is very friendly and helpful. Great Service Center. More

by SIMO
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

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Oct 17, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback and kind words about our team at Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear about the great experience you had in our service center.

October 12, 2025

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I've had very good experiences with the service department here. Sean who had help with updating and following up with me through completing the services of my car.I’m so thankful for Sean helping More

by BHOWARD1043
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

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Oct 12, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for your appreciation of our team and the kind recommendation. It’s always a pleasure serving VW owners like you. Take care!

October 07, 2025

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Needed a front license plate bracket installed. It was quickly done and looks great! Also ordered a part for the Tiguan and that was easy too. More

by HEATHERACEBO
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Recommend Dealer
Yes
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Oct 07, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you had a smooth experience with Dirito Brothers Walnut Creek Volkswagen. Thank you for the feedback about your Tiguan part order and installation service.

October 03, 2025

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Very helpful, kind and did a wonderful job. Richard was very professional. Will have all my services there. More

by SHERRISCOPLEY
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix , Richard. Service dept.

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Oct 05, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words and trust in Dirito Brothers Walnut Creek Volkswagen. We look forward to supporting all your service needs.

October 03, 2025

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Sean was very good at describing the problem with my 2017 Jetta's Infotainment system's computer and providing options to consider. More

by camorr3
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Recommend Dealer
Yes
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Oct 03, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you were pleased with our team's support on your Jetta's Infotainment system. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

October 02, 2025

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Sean was very nice to work with. He was prompt, responsive, and helpful. I would recommend him to anyone. More

by SLivi
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Recommend Dealer
Yes
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Oct 05, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the recommendation and are pleased to hear our team provided you with helpful service. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

October 02, 2025

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Amazing customer service team. I’m always confident that I’ll be taken care of honestly, quickly, and with care. More

by CAMERON.ROBLEE
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sterling Daniels, David Dirito, Kevin Hubert , Shannon Sousa, Marina Felix

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Oct 02, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're delighted to hear you feel confident in our customer service team. Thank you for your feedback! Have a great day.

October 02, 2025

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Sean was great to work with as usual. He is very knowledgeable and helpful. We trust his advice. More

by SIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Shannon Sousa, Marina Felix

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Oct 03, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your trust in our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate your kind words and continued support. Wishing you all the best.

September 21, 2025

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Employee Rating

Always happy with the service here. Not so much with the VW infotainment system. It has been serviced at least four times and still glitches. More

by PETELOW1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

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Sep 24, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your loyalty to Dirito Brothers Walnut Creek Volkswagen. Our team remains committed to providing excellent support while addressing challenges like the VW infotainment system glitches. We appreciate your feedback and wish you a great day ahead.

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