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Sean Thomas
Sean Thomas | Page 22
Service Manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
758 Reviews
Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.
Read moreIndustry Experience
21 yrs, 10 mos
758 Reviews
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758 Reviews of Sean Thomas
February 25, 2025
VW (not Dirito Brothers) would not cover a loose rearview mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. Three stars is a fair rating for Dirito Brothers service allowing my wife to drive away with a reported safety hazard, a repair that would have likely taken one of their experienced techs minutes to resolve with tools that I don't have on hand, such as a plastic pry tool, etc. I also feel that my loyalty (for whatever that's worth these days) to their service department should be rewarded with an exception from their service department. But, I guess the profit just isn't there to incentivize them. Will I be returning? Yes. One last factory service before my extended warranty is up. More
by ARAMSMOON
Verified CustomerOther Employees Tagged: Kevin Hubert, Marina Felix
February 23, 2025
As always it’s just plain fun and entertaining working with Sean Thomas. Coffee is good. with Sean Thomas. Coffee is good. More
by 48SKAG
Other Employees Tagged: Kevin Hubert
February 23, 2025
An absolute pleasure working with Sean Thomas. He knows his stuff. Everyone was so kind and helpful. He knows his stuff. Everyone was so kind and helpful. More
by 48SKAG
Other Employees Tagged: Kevin Hubert
February 23, 2025
Sean was very knowledgeable, friendly, and helpful in working with me to determine what needed to be done. He continued to be communicative until the service was finished and was a real pleasure to work working with me to determine what needed to be done. He continued to be communicative until the service was finished and was a real pleasure to work with! More
by allan.miller
February 19, 2025
Clean, efficient, friendly. Sean helps me every time I go for maintenance and he is friendly, informative, approachable, and I feel confident that the care well maintained. Sean helps me every time I go for maintenance and he is friendly, informative, approachable, and I feel confident that the care well maintained. More
by romona0
February 16, 2025
Love the friendly service and communication. Very helpful and fair. Have always taken my car here and will continue to. Very helpful and fair. Have always taken my car here and will continue to. More
by kellyheather2016
Other Employees Tagged: Kevin Hubert, Marina Felix
February 15, 2025
Marina was very knowledgeable, helpful and supportive. Everyone was helpful and know what they are doing. Everyone was helpful and know what they are doing. More
by MASHA.RUDENKO77
Other Employees Tagged: Kevin Hubert, Marina Felix
February 15, 2025
Best experience ever at Dirito brothers, I went in for a warning light issue with my vehicle and they were so professional and made everything such a smooth process. Sean from services was on point and wil warning light issue with my vehicle and they were so professional and made everything such a smooth process. Sean from services was on point and will always contact me in a timely manner. More
by AGTO271
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