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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 25

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

January 12, 2025

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Employee Rating

Excellent customer service from the moment I drove into the service department to the time I picked up my car. More

by cchenshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind review and are glad you received excellent customer service from our team . Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 09, 2025

Dealership Rating
Employee Rating

This dealership has always treated our family fairly when it comes to warranty service and the like. They make it as easy as possible. Highly recommended especially Marina. More

by ATPHOTO75
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Jan 10, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear our team has been helpful with warranty services for your family. We truly appreciate your recommendation of Dirito Brothers Walnut Creek Volkswagen.

January 07, 2025

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Employee Rating

Very attentive and courteous staff. Sean was clear, concise, and generally pleasant in his ultimately successful attempts to assist me with my vehicle. More

by nate.robles.15
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback. We're glad our team provided attentive and courteous assistance with your vehicle at Dirito Brothers Walnut Creek Volkswagen. If you need anything in the future, we’re here to help!

January 05, 2025

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Employee Rating

Sean was great…clear in his communication, professional, and knowledgeable. No surprises, which is always good. Thank you Sean! More

by barbara.burgel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 07, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback. We're glad our team met your expectations at Dirito Brothers Walnut Creek Volkswagen. Take care.

January 05, 2025

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Employee Rating

Excellent adviser Mr. Sean Thomas with excellent service. Provided me with details of work been done on my car and accommodiated me with Lyft transportation and helped. More

by SJALILI68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix , cole scordelis

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Jan 07, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you were satisfied with the service and details provided, as well as the Lyft transportation accommodation.

January 05, 2025

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Employee Rating

One of worst auto service experiences. Had a bad one at Subaru didn’t think could get topped. More

by Toastjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 07, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us and I would appreciate the opportunity to learn more about your recent visit to our Service Department. Please reach out to me at your convenience so we can discuss this matter in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

January 04, 2025

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Service appointment was very good. Lyft a huge bonus as well. Scheduling was very easy. More

by jeff@intertelsys.com
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Jan 05, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback. We're glad the service and Lyft made your visit at Dirito Brothers Walnut Creek Volkswagen convenient, and that scheduling was a breeze!

January 02, 2025

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Employee Rating

every body was friendly an professional. Sean was also helpful and nice, he made it easy providing transportation. So I appreciate his professionalism. More

by MANI IRAVANI
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for appreciating our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you found the transportation experience smooth and helpful.

January 02, 2025

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Easy for me to wait and the service was done right when Sean estimated it would be. More

by LEISHMAN.MORGAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear that the service timing was just right. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 02, 2025

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Employee Rating

Great service, love that you offer free Lyfts to get to and from the dealership. Will always use this service when in the area. More

by kbarrow11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We look forward to assisting you each time you are in the area!

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