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Sean Thomas
Sean Thomas | Page 26
Service Manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
758 Reviews
Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.
Read moreIndustry Experience
21 yrs, 10 mos
758 Reviews
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758 Reviews of Sean Thomas
Verified Customer
January 02, 2025
Very good service because they changed my car oil on the same morning. It would be a good place if it has better coffee machine that can provide latte and cappuccino same morning. It would be a good place if it has better coffee machine that can provide latte and cappuccino More
by ASF69
Other Employees Tagged: Kevin Hubert, Marina Felix
January 01, 2025
Dirito Brothers Walnut Creek VW’s Service department is one of the biggest reasons as to why I will keep buying VW cars. one of the biggest reasons as to why I will keep buying VW cars. More
by Donna Frankel
Other Employees Tagged: Kevin Hubert, Marina Felix
December 31, 2024
The leaking issue was not fixed the first time, but my service rep made sure it was fixed the second time (at no extra cost) while providing me with a rental car for the duration. Much appreciated. Other service rep made sure it was fixed the second time (at no extra cost) while providing me with a rental car for the duration. Much appreciated. Other shops might not have cared about the inconveniences due to your car in the shop More
by awpoon
December 28, 2024
Wanted more done than they actually had time for, Sean explained it would take more time and I would need a rental, but being it was 24th of December I said I will just do it another time. Quick and easy explained it would take more time and I would need a rental, but being it was 24th of December I said I will just do it another time. Quick and easy 10k routine check up on my ID4. More
by myselfalex1483
December 27, 2024
I do not what else to say, but Dirito brothers Volkswagen has bery good service! has bery good service! More
by PHILLIPLAVIOS
Other Employees Tagged: Andres Garcia
December 25, 2024
Sean is very attentive and helpful whenever I am concerned about one of my vehicles. It's easy to make an appointment. The location is convenient. Their communication is clear. When I first purchas concerned about one of my vehicles. It's easy to make an appointment. The location is convenient. Their communication is clear. When I first purchased a VW, complimentary services such as carwashes made it worth paying a premium for car care. I typically select the prepaid maintenance plan, but as soon as that expires, I take my car elsewhere. I have experienced longer wait times recently. I am pleased with my recent service at Dirito Brothers Service Center. More
by thegruen4
December 21, 2024
Excellent customer service with great communication throughout the service. Everyone was very helpful and Sean, my service advisor explained what was included in the 30,000 mile maintenance, advised me throughout the service. Everyone was very helpful and Sean, my service advisor explained what was included in the 30,000 mile maintenance, advised me of suggested repairs as well as costs for the tires. More
by cchenshaw
December 17, 2024
Fast friendly service. No hard sell, everything explained and questions answered. Easy to schedule with easy drop off. No hard sell, everything explained and questions answered. Easy to schedule with easy drop off. More
by MIKEROYBAL1972
Other Employees Tagged: Kevin Hubert, Marina Felix
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