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Sean Thomas

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Sean Thomas

Sean Thomas | Page 28

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

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4.9

758 Reviews

Overview Reviews (758) Inventory (192)

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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758 Reviews of Sean Thomas

November 17, 2024

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Employee Rating

I had a good experience in my recent visit. Sean was very Helpful in setting the appointment for me and getting the repair done in a very quick timeframe. He went above and beyond and I appreci Sean was very Helpful in setting the appointment for me and getting the repair done in a very quick timeframe. He went above and beyond and I appreciate his assistance. More

by GRACEYAARON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're glad our team could assist promptly with your repair appointment.

November 17, 2024

Dealership Rating

Employee Rating

Great service, I brought my laptop to work while waiting. They have an office chair and a desk which is great. They have an office chair and a desk which is great. More

by ALFREDOARRIOLAJR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad those amenities were useful for you at Dirito Brothers Walnut Creek Volkswagen. Enjoy your day!

November 16, 2024

Dealership Rating

Employee Rating

Always a great customer experience when having my Atlas serviced at Walnut Creek VW dealership!!! serviced at Walnut Creek VW dealership!!! More

by candy.gallegos

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your Atlas. We're pleased to know you've had great experiences with our team.

November 10, 2024

Dealership Rating

Employee Rating

Sean is the best, hands down. He's a fairly busy man, but alwas helps and ensures I am taken care of. He's a fairly busy man, but alwas helps and ensures I am taken care of. More

by Shawn

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your kind words about our team. We look forward to serving you again.

November 08, 2024

Dealership Rating

Employee Rating

Friendly, fast and easy service. Super nice staff and accommodating for early drop off (7:30am) Super nice staff and accommodating for early drop off (7:30am) More

by CIERRAHL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad our team made your visit at Dirito Brothers Walnut Creek Volkswagen so enjoyable. Thank you for sharing your experience.

November 07, 2024

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Employee Rating

Every visit is smooth. From greeting to service the staff is friendly, efficient and respectful. My VW purchases will always be at Dirito Brothers. From greeting to service the staff is friendly, efficient and respectful. My VW purchases will always be at Dirito Brothers. More

by cindergo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Nov 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback. It's motivating to hear our team is making your visits pleasant. Dirito Brothers Walnut Creek Volkswagen appreciates your loyalty.

November 02, 2024

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Employee Rating

Excellent job trouble shooting and made sure all recalls and updates were done in a timely manner. and updates were done in a timely manner. More

by DJOHN99609

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for your feedback. It’s good to know you’re satisfied with the recall and update service from Dirito Brothers Walnut Creek Volkswagen.

November 02, 2024

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Employee Rating

The employees at the dealership were all kind patient flexible, and the waiting room was clean and comfortable flexible, and the waiting room was clean and comfortable More

by EDEFREITAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marina Felix

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Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're happy to hear that you found our team accommodating and the waiting room comfortable. If there's more we can do, please feel free to reach out.

October 31, 2024

Dealership Rating

Employee Rating

Had my 30K inspection done on Tuesday with Sean Thomas. The whole process went efficiently and smoothly. Sean was excellent as usual in providing the best customer services and I am very happy with the q The whole process went efficiently and smoothly. Sean was excellent as usual in providing the best customer services and I am very happy with the quality of the services I had received. More

by Tanggg

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Excellent customer services by Sean!

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Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you enjoyed your 30K inspection with our team. Our goal at Dirito Brothers Walnut Creek Volkswagen is to provide top-tier customer service. Thank you for sharing your experience.

October 31, 2024

Dealership Rating

Employee Rating

Great people. Great service. Highly recommend! They are friendly and informative and patient as well. Great service. Highly recommend! They are friendly and informative and patient as well. More

by JESSICA.CHAUHAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Really appreciate your recommendation. The team at Dirito Brothers Walnut Creek Volkswagen is dedicated to being helpful and friendly.

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