Sean Thomas | Page 29

Excellent customer service. Easy to work with and punctual. This was the first time I serviced my car. Easy to work with and punctual. This was the first time I serviced my car. More

by bsahar8 Verified Customer Verified Customer

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Sean was amazing and very helpful. He took the time to explain everything to me and did an amazing job keeping me up to date with the progress of the car He took the time to explain everything to me and did an amazing job keeping me up to date with the progress of the car More

by GURKAN SUEL Verified Customer Verified Customer

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Consistently great service. They waived the normal $50 cost to inspect the brakes on my ID.4 which had been squeaking. They waived the normal $50 cost to inspect the brakes on my ID.4 which had been squeaking. More

by Dave R. Verified Customer Verified Customer

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Great handling and customer service as i have some to expect from Dirito Brothers. Our recall was taken care of and we got the car back the same day. expect from Dirito Brothers. Our recall was taken care of and we got the car back the same day. More

by LILJENSTEN Verified Customer Verified Customer

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Sean and the rest of the team was excellent! Helped me resolved the issue perfectly. Helped me resolved the issue perfectly. More

by mike.space.312 Verified Customer Verified Customer

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on time, communicated well, explained process , pleasant staff, solved the problem, almost enjoyed the whole thing staff, solved the problem, almost enjoyed the whole thing More

by S.HOOPES Verified Customer Verified Customer

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I was very disappointed with the lack of respect and customer service that I received from Sean. I was getting a recall performed on my vehicle. I arrived and checked in at approximately 8:45am. I was t customer service that I received from Sean. I was getting a recall performed on my vehicle. I arrived and checked in at approximately 8:45am. I was told that my car would be ready by 5pm. When I returned back to the service department, Sean told me that my car is ready to go, and he will come back and get me in 5 minutes to close me out. After waiting for Sean for at least an hour, I went to look for him. I asked another employee has he seen Sean, and he said Sean had left for the rest of the day about an hour ago. That employee was very apologetic and surprised that I was left unattended. I am extremely disappointed with the service Dirito Brothers. More

by WILLPITCHERREALESTATE Verified Customer Verified Customer

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Sean was very helpful and pleasant to work with. The car problem was fixed in a timely matter. The car problem was fixed in a timely matter. More

by MYHOOD Verified Customer Verified Customer

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Sean (service advisor) is the key reason I continue to bring my car to Volkswagen Walnut Creek. He is soft-spoken, listens attentively, and always offers thoughtful and reliable advice. His professionalis bring my car to Volkswagen Walnut Creek. He is soft-spoken, listens attentively, and always offers thoughtful and reliable advice. His professionalism and commitment to exceptional service consistently exceed my expectations, making each visit smooth and stress-free. I highly recommend Sean for his outstanding service! More

by MICKY2 Verified Customer Verified Customer

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Transportation to and from the dealership is greatly appreciated. The facility is clean. All services are explained clearly. appreciated. The facility is clean. All services are explained clearly. More

by echan6 Verified Customer Verified Customer

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