Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 30

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

October 20, 2024

Dealership Rating
Employee Rating

Sean did a great job taking care of me and my vehicle. Everything done as promised More

by ROSSINGTONTULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that our team took good care of you and your vehicle. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. Wishing you safe travels!

October 19, 2024

Dealership Rating
Employee Rating

I brought my car to Service because the light came on tell me that my Front assist breaks not available so I need to find out what that was all about. I also wanted to have my Brakes checked because They More

by tomkma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Benitez, Kevin Hubert

Oct 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is very important to us. I would like to speak with you about your recent experience with our Service Team regarding the brakes on your vehicle. Please reach out to me directly so we may discuss this further. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 18, 2024

Dealership Rating
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Service experience was excellent. Communication of important information was good and everybody was great to deal with. More

by ANDGRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Glad our team at Dirito Brothers Walnut Creek Volkswagen was able to assist you well. Feel free to let us know if there's anything else you'd need assistance with. Take care!

October 18, 2024

Dealership Rating
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My car was serviced on time, convenient area for customers, workers are organized and welcoming. More

by KICHANAA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear that you enjoyed our service and location at Dirito Brothers Walnut Creek Volkswagen. If anything could be improved, don't hesitate to reach out.

October 17, 2024

Dealership Rating
Employee Rating

I really appreciate the attention I get at Dirito, especially from Sean Thomas in Service. This is someone who seeks solutions, is highly responsive, and actually LOVES Volkswagens, which makes a big More

by Brian O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andres Garcia

Oct 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're delighted to hear that our team is taking such good care of you. Their passion for Volkswagens truly makes a difference. Thank you for sharing your experience with us at Dirito Brothers Walnut Creek Volkswagen; we look forward to helping with your next ID Buzz!

October 14, 2024

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Employee Rating

Kevin was very helpful and informative on my latest visit for an injection pump recall. He kept up-to-date throughout the process as I waited locally for the repair. More

by felb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

Oct 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased to hear about your efficient service experience. Our team appreciates the positive feedback and is glad you were kept informed throughout the repair.

October 12, 2024

Dealership Rating
Employee Rating

Sean was very helpful. I was unclear regarding the rental car procedure which he cleared up More

by C_MILEYPHOTOGRAPHY
Recommend Dealer
Yes
Oct 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team was helpful with clarifying the rental car procedure. We're always here to assist you at Dirito Brothers Walnut Creek Volkswagen.

October 12, 2024

Dealership Rating
Employee Rating

Excellent service. Advisor Sean very helpful. This dealership is trustworthy. I have purchased over the years approximately eight cars from them. Always good service. More

by AMBO3540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your continued loyalty to Dirito Brothers Walnut Creek Volkswagen. We're glad our team has been able to earn your trust over the years. Looking forward to assisting with any future needs.

October 11, 2024

Dealership Rating
Employee Rating

Always top Notch Service at The Dirito Brothers ! They are Legendary ! The STAFF IS AMAZING ! James T here ! More

by JIM@ARTISTICGEOMETRY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

Oct 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback. We're glad our team made your visit a pleasant one.

October 10, 2024

Dealership Rating
Employee Rating

They are great. Very good customer service and they communicate with their customers very well. More

by valsheaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

Oct 11, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your positive feedback on our communication and customer service. Reach out if you need anything else.

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