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Sean Thomas

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Sean Thomas

Sean Thomas | Page 42

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

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4.9

758 Reviews

Overview Reviews (758) Inventory (192)

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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758 Reviews of Sean Thomas

April 05, 2024

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Employee Rating

The visit was very smooth- from scheduling to completion. Sean communicated very well which is extremely important to me. Sean communicated very well which is extremely important to me. More

by JAYHMAHONEY

Verified Customer

Recommend Dealer

Yes

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Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this fantastic review. We are thrilled to learn about the great communication and smooth experience you had with our Service Team. Please let us know if you have any additional questions, and thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

April 04, 2024

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Employee Rating

Fast appointments and service. No complaints from me. Plan to do scheduled maintenance here when the time comes. No complaints from me. Plan to do scheduled maintenance here when the time comes. More

by ERIC.LENHART

Verified Customer

Recommend Dealer

Yes

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Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your recognition of our efficient scheduling and service at Dirito Brothers Walnut Creek Volkswagen. We look forward to assisting with your maintenance needs when the time comes.

April 04, 2024

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Employee Rating

Shaun was terrific as were the mechanics, very satisfied with the service that i received! with the service that i received! More

by LARRY J.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: I forgot the mechanics name, but he was great!

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Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive review about our team's performance and services at Dirito Brothers Walnut Creek Volkswagen. We're grateful for your recognition.

April 04, 2024

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Employee Rating

Sean had great costumer service approach when servicing and attending me as a costumer. That’s it and attending me as a costumer. That’s it More

by JCOLON22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

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Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback about our team's approach in servicing and attending. Dirito Brothers Walnut Creek Volkswagen takes pride in offering quality customer service.

April 04, 2024

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Employee Rating

They didnt perform all on the recommended service. I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Rece I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Receipt says attached checklist but nothing is attached. Not worth the price and the annoying sales pitch. I called management and did not even get a reply. Amazing service? More

by ronaldvictoriano

Verified Customer

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeff Rosen, Ron Simi, Augusto”Gus The Bus” Davila, Andres Garcia, Zack Tziolis, mike raff , Nanika Orgil, Gerard Rose, cole scordelis

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Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the chance to speak with you about your experience with our Service Team regarding the recommended services performed on your vehicle. Could you please reach out to me directly with your preferred method of contact so we can discuss this? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 04, 2024

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Sean went above and beyond to ensure that my experience was perfect! Thank you for making this a great experience! was perfect! Thank you for making this a great experience! More

by tom.kodet

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We are pleased to hear that your experience with our team at Dirito Brothers Walnut Creek Volkswagen was up to mark. Your appreciation is valued!

March 31, 2024

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Employee Rating

Sean was very pleasant, helpful and knowledgeable. He answered all my questions. Made me feel confident with the service on my vehicle He answered all my questions. Made me feel confident with the service on my vehicle More

by cfincken62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to read that our team provided knowledgeable assistance, leaving you confident in your vehicle's service at Dirito Brothers Walnut Creek Volkswagen. Your feedback matters a great deal to us.

March 29, 2024

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Employee Rating

Sean at VW Walnut Creek was a very professional, friendly, and courteous representative. My automotive repair needs were satisfied in a timely manner ahead of schedule which I am very thankful for. friendly, and courteous representative. My automotive repair needs were satisfied in a timely manner ahead of schedule which I am very thankful for. More

by daleytoudic

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that our team at Dirito Brothers Walnut Creek Volkswagen lived up to your expectations. We are committed to professionalism and efficient service, as you've noted. Thank you for choosing us for your automotive repair needs.

March 24, 2024

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Employee Rating

I like going to Dirito Brothers. They take good care of my car and they are nice people. They take good care of my car and they are nice people. More

by JeffT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you've had good experiences at Dirito Brothers Walnut Creek Volkswagen. Taking care of your car and providing respectful service is what we aim for. Your feedback is appreciated.

March 24, 2024

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Employee Rating

service was quick and efficient. Text messaging was quick in response and I appreciated that Text messaging was quick in response and I appreciated that More

by IKEDA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you received quick and efficient service at Dirito Brothers Walnut Creek Volkswagen, and happy to hear that text messaging added value for you. We appreciate your feedback.

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