Sean Thomas | Page 43

Disappointing that the cost of diagnosis was as much as the repair. It would have made more sense to just replace the parts without diagnosis for $700 rather than pay $1400 for an oil change, diagnosis and the repair. It would have made more sense to just replace the parts without diagnosis for $700 rather than pay $1400 for an oil change, diagnosis and parts. Then, parts were in but no one calls to schedule an appointment. Had to call myself. George reached out to ask about the initial service experience and explained my disappointment due to above. He said he would talk to management and advise if an adjustment could be made. Never heard back from him. Bought to many cars from Dirito to be treated like that. More

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Sean was very knowledgeable and helpful. He was able to set up an appointment for me right away, and he kept me informed throughout the process. He was professional and easy to work with. He was able to set up an appointment for me right away, and he kept me informed throughout the process. He was professional and easy to work with. More

by SARAHTPOOLE Verified Customer Verified Customer

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Doritos Brothers gave me quick, efficient service and pointed out an update and an issue with my add-blue that can be covered under warranty. That’s what I call great service. pointed out an update and an issue with my add-blue that can be covered under warranty. That’s what I call great service. More

by 1117OLSEN Verified Customer Verified Customer

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This was the first time my VW was serviced with you guys and the experience was excellent. Thanks, Sean for taking care of my appointment that day. and the experience was excellent. Thanks, Sean for taking care of my appointment that day. More

by OVELCAMINO Verified Customer Verified Customer

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Always great service at Dirito Bros! Even though I was ahead of my service schedule, they took care of my car perfectly as usual! Even though I was ahead of my service schedule, they took care of my car perfectly as usual! More

by readausten Verified Customer Verified Customer

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Great communication. Everything was on time as promised. Everyone was very professional. Three more words Everything was on time as promised. Everyone was very professional. Three more words More

by tom.ruetman Verified Customer Verified Customer

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I was attended too immediately, handled with courtesy and kept in the loop. What else could I ask for? kept in the loop. What else could I ask for? More

by FLYING47 Verified Customer Verified Customer

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Service is always top notch and customer service is always very professional. I feel very taken care of here always very professional. I feel very taken care of here More

by XCULLOA Verified Customer Verified Customer

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Service was provided while I waited, and they remarkably completed correction of a recall issue at the same time. Everything very timely and professional. completed correction of a recall issue at the same time. Everything very timely and professional. More

by BAILS4 Verified Customer Verified Customer

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Great service, on time and professional. Scheduling was fast and convenient. Offered shuttle service if needed. Scheduling was fast and convenient. Offered shuttle service if needed. More

by marcialc Verified Customer Verified Customer

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