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Sean Thomas

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Sean Thomas

Sean Thomas | Page 43

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

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4.9

757 Reviews

Overview Reviews (757) Inventory (196)

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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757 Reviews of Sean Thomas

March 22, 2024

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Employee Rating

Sean was very knowledgeable and helpful. He was able to set up an appointment for me right away, and he kept me informed throughout the process. He was professional and easy to work with. He was able to set up an appointment for me right away, and he kept me informed throughout the process. He was professional and easy to work with. More

by SARAHTPOOLE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know our team met your expectations with their knowledge and professionalism. At Dirito Brothers Walnut Creek Volkswagen, we strive for excellent customer service. We look forward to serving you again.

March 21, 2024

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Employee Rating

Doritos Brothers gave me quick, efficient service and pointed out an update and an issue with my add-blue that can be covered under warranty. That’s what I call great service. pointed out an update and an issue with my add-blue that can be covered under warranty. That’s what I call great service. More

by 1117OLSEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 28, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We are pleased to know our Service Team provided you with quick and efficient service. Thank you for your positive feedback, and we appreciate your business with Dirito Brothers Walnut Creek Volkswagen.

March 20, 2024

Dealership Rating

Employee Rating

This was the first time my VW was serviced with you guys and the experience was excellent. Thanks, Sean for taking care of my appointment that day. and the experience was excellent. Thanks, Sean for taking care of my appointment that day. More

by OVELCAMINO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

At Dirito Brothers Walnut Creek Volkswagen, we're glad your first service experience with us met your expectations. We appreciate your business and thank you for your positive feedback.

March 02, 2024

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Employee Rating

Always great service at Dirito Bros! Even though I was ahead of my service schedule, they took care of my car perfectly as usual! Even though I was ahead of my service schedule, they took care of my car perfectly as usual! More

by readausten

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your support. We're pleased our team was able to provide timely service for your car at Dirito Brothers Walnut Creek Volkswagen. Come back whenever you need us!

February 24, 2024

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Employee Rating

Great communication. Everything was on time as promised. Everyone was very professional. Three more words Everything was on time as promised. Everyone was very professional. Three more words More

by tom.ruetman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback here at Dirito Brothers Walnut Creek Volkswagen. We're glad our commitment to timely, professional communication served you well. Thank you for the review and choosing us for your automotive needs.

February 24, 2024

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Employee Rating

I was attended too immediately, handled with courtesy and kept in the loop. What else could I ask for? kept in the loop. What else could I ask for? More

by FLYING47

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Feb 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that you experienced prompt service and courteous treatment at Dirito Brothers Walnut Creek Volkswagen. Transparency is key in our customer interactions. Thank you for the kind feedback!

February 17, 2024

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Employee Rating

Service is always top notch and customer service is always very professional. I feel very taken care of here always very professional. I feel very taken care of here More

by XCULLOA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for appreciating the professionalism and care from Dirito Brothers Walnut Creek Volkswagen's team. Your recognition means a lot to us.

February 13, 2024

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Employee Rating

Service was provided while I waited, and they remarkably completed correction of a recall issue at the same time. Everything very timely and professional. completed correction of a recall issue at the same time. Everything very timely and professional. More

by BAILS4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your 5-star rating. It's reassuring to know our team was able to address the recall issue efficiently during your wait at Dirito Brothers Walnut Creek Volkswagen. Thank you for your feedback.

February 12, 2024

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Employee Rating

Great service, on time and professional. Scheduling was fast and convenient. Offered shuttle service if needed. Scheduling was fast and convenient. Offered shuttle service if needed. More

by marcialc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marina Felix

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Feb 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that our team at Dirito Brothers Walnut Creek Volkswagen kept everything timely and professional. We put much stock in the convenience of scheduling and availability of shuttle service. Thanks for your feedback!

February 12, 2024

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Employee Rating

You guys are awesome and Sean is fantastic! !! Thank you for the wonderful service. I am grateful to have had Dirito Brothers referred to me. !! Thank you for the wonderful service. I am grateful to have had Dirito Brothers referred to me. More

by SUSANNA0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We are pleased that you appreciate the service from our team at Dirito Brothers Walnut Creek Volkswagen. We value your gratefulness and always strive to maintain high-quality customer relations. Thank you for allowing us to serve you.

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