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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 47

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

November 21, 2023

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Employee Rating

This dealership is professional, polite, friendly and prompt with customer inquiries. I enjoyed my recent experience. More

by ATOBIN26
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Recommend Dealer
Yes
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Nov 21, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Dirito Brothers Walnut Creek Volkswagen. It's great to know you enjoyed your experience with us. Thank you for sharing that we were professional, prompt and friendly.

November 17, 2023

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Employee Rating

everyone was pretty nice and my service went smoothly. Service was a bit pricey but I did appreciate them checking out my breaks and tires More

by REBECCACRIPE4
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Nov 18, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you found our service smooth at Dirito Brothers Walnut Creek Volkswagen. Noted on the pricing, and glad that checks on your brakes and tires were of added value. Thanks for your assessment.

November 17, 2023

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Excellent service, great customer service, and they even provided a Lyft ride to and from the dealership. More

by MSSHANIBOBO
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Nov 17, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased that both the service and our Lyft transportation option at Dirito Brothers Walnut Creek Volkswagen met your needs. We appreciate your kind words.

November 16, 2023

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The service is good and the representatives are always friendly and are able to explain everything. More

by Schneckenhase
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Recommend Dealer
Yes
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Nov 29, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback about the team here at Dirito Brothers Walnut Creek Volkswagen. Your business and review is appreciated.

November 12, 2023

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Easy to schedule, quick availability, friendly and quick service. I especially appreciate the Lyft rides! More

by danielle.r.velazquez
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Recommend Dealer
Yes
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Nov 13, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased at Walnut Creek Volkswagen that our scheduling flexibility and convenient Lyft rides were effective in enhancing your experience. Your praise is truly appreciated.

November 11, 2023

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Sean was amazing! Great customer service, detailed report sent out promptly and on time pick up. More

by KATRINA.BOYKO
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Recommend Dealer
Yes
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Nov 11, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our customer service and punctuality at Dirito Brothers Walnut Creek Volkswagen. It's our mission to deliver detailed reports promptly. Thank you for the 5-star rating!

November 09, 2023

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Great service & communication on the process and how they plan to find the problem with my car More

by TYLERNEWELL2882
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Nov 09, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. The team at Walnut Creek Volkswagen strives to provide great service & effective communication throughout the process of diagnosing car issues. Thank you for choosing us to serve you!

November 07, 2023

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I always have a pleasant experience at Dorito Brothers WC. Sean has helped me the last few times and is very prompt and knowledgeable. More

by CHELSTOB
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Recommend Dealer
Yes
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Nov 07, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback. We're glad to hear that Sean from our team could assist, and appreciate that you find his prompt service and expertise satisfactory. Look forward to assisting again at Dirito Brothers Walnut Creek Volkswagen.

November 05, 2023

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Great service. Great staff, very transparent. Sean was terrific from first phone call, through follow up, drop off, and completion. More

by W.D.MACEY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 05, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your vote of confidence in our team at Dirito Brothers Walnut Creek Volkswagen. It's wonderful to know Sean proved useful throughout your experience with us, especially via phone and follow-up interactions. Thanks for noticing his work!

November 05, 2023

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Employee Rating

Sean was very thorough and made sure that I had a complete understanding of service options and what was completed after the service was done. More

by RSINGELSTAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words about our team at Dirito Brothers Walnut Creek Volkswagen. We always aim to keep our customers well informed. Your review is much appreciated.

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