Took car in for service.
Sean was vey helpful, with thorough explanations and prompt attention. Much appreciated.
Sean was vey helpful, with thorough explanations and prompt attention. Much appreciated.
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by SKEPDEV
Verified Customer
Verified Customer
Jan 04, 2024 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your positive review about your recent experience at our Service Department. It's great to know that Sean met with your expectation in providing prompt and helpful assistance. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.
I originally was disappointed that I had to come back
into two separate trips, however, sean was very quick to recover that experience with his exceptional customer service his immediate follow up and fo
into two separate trips, however, sean was very quick to recover that experience with his exceptional customer service his immediate follow up and follow through. Lastly, getting me a quote for additional items needed for my vehicle so I can plan for extra expenses in the future. I have yet to receive this service from any other dealership, and I would like to commend and congratulate, sean on his consistent outstanding service, despite all the circumstances thrown at him on a daily basis thank you sean your patience and kindness is seen!
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by KATRINA5AMAYA
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your acknowledgment of the efforts by our team at Dirito Brothers Walnut Creek Volkswagen. We strive to exceed your expectations, and it sounds like we have done so during each visit. Maintainance planning is key; we're happy this service has been a helpful part of your experience.
The service department was great.
Sean communicated effectively, met all expectations and provided terrific service.
Sean communicated effectively, met all expectations and provided terrific service.
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by trim.wellbeloved
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
We're glad to hear the service department at Dirito Brothers Walnut Creek Volkswagen, particularly Sean, offered effective communication and high quality customer service. Thanks for your rating!
Great service from Marina
Superior welcome for my show
up without a reservation
Change my tire in a short time and was still in warranty
Thank you again
up without a reservation
Change my tire in a short time and was still in warranty
Thank you again
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by ITALCHEFINSF
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your positive feedback regarding the service from Marina and our timely tire change under warranty at Dirito Brothers Walnut Creek Volkswagen. Thank you for choosing us.
We very thing was pretty much perfect.
And went off with out a problem great job
And went off with out a problem great job
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by JSFLETCH1
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your positive feedback. It's great to hear that our service at Dirito Brothers Walnut Creek Volkswagen met your expectations. Thank you.
The personal service at this dealership is just
outstanding. From the underlying technology in scheduling and knowledge of my vehicle to the ride service scheduling from and back to the dealership
outstanding. From the underlying technology in scheduling and knowledge of my vehicle to the ride service scheduling from and back to the dealership I could not have been more pleased.
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by macmike52
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your praise about the personal service at Dirito Brothers Walnut Creek Volkswagen. It's reassuring to hear you found our technology and ride service beneficial. Thank you for this rating of five stars.
great people great service, Sean and Phil save the day
for me. it was an headache. ...
for me. it was an headache. ...
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by cpavana@gmail.com
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your positive feedback about our staff and services at Dirito Brothers Walnut Creek Volkswagen. It's wonderful to know that Sean, Phil and the team were able to assist you effectively.
Sean was very nice, informative, and super helpful.
The service team went above and beyond.
The service team went above and beyond.
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by shenicebrotherson
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
We're pleased to hear you had a positive experience with Sean and the service team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your review.
Worst interaction and experience I’ve ever had - WILL
NEVER LEASE OR BUY a VW vehicle again.
NEVER LEASE OR BUY a VW vehicle again.
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by AKWOLIK
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
Hello,
I would like to learn more about the experience our Sales Team provided you and address your concerns with the Volkswagen vehicle in question. Please feel free to reach out to me at a time that works best for you.
Thank you,
Kyle Ritola
General Manager
(925)-934-8224
kyleritola@dirito.com
Sean Thomas and Dirito Brothers Service Team are great!
I will only service my vehicles with them!!!
I will only service my vehicles with them!!!
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by VWDriver
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
Dirito Brothers Walnut Creek Volkswagen responded
We're glad to hear Sean Thomas and the Dirito Brothers Service Team met your needs. Your continued trust in us is much appreciated.