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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 46

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
758 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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758 Reviews of Sean Thomas

December 30, 2023

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Employee Rating

Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. More

by CAROLYNLEHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito, Shannon Sousa , Kyle Ritola, Mike Raff

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Jan 04, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear you had a satisfying experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. Your recommendation is highly appreciated.

December 30, 2023

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Employee Rating

Took car in for service. Sean was vey helpful, with thorough explanations and prompt attention. Much appreciated. More

by SKEPDEV
Recommend Dealer
Yes
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Jan 04, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive review about your recent experience at our Service Department. It's great to know that Sean met with your expectation in providing prompt and helpful assistance. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

December 22, 2023

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Employee Rating

I originally was disappointed that I had to come back into two separate trips, however, sean was very quick to recover that experience with his exceptional customer service his immediate follow up and fo More

by KATRINA5AMAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your acknowledgment of the efforts by our team at Dirito Brothers Walnut Creek Volkswagen. We strive to exceed your expectations, and it sounds like we have done so during each visit. Maintainance planning is key; we're happy this service has been a helpful part of your experience.

December 16, 2023

Dealership Rating
Employee Rating

The service department was great. Sean communicated effectively, met all expectations and provided terrific service. More

by trim.wellbeloved
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear the service department at Dirito Brothers Walnut Creek Volkswagen, particularly Sean, offered effective communication and high quality customer service. Thanks for your rating!

December 10, 2023

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Employee Rating

Great service from Marina Superior welcome for my show up without a reservation Change my tire in a short time and was still in warranty Thank you again More

by ITALCHEFINSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Dec 10, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback regarding the service from Marina and our timely tire change under warranty at Dirito Brothers Walnut Creek Volkswagen. Thank you for choosing us.

December 08, 2023

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Employee Rating

We very thing was pretty much perfect. And went off with out a problem great job More

by JSFLETCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sterling Daniels, David Dirito, Kevin Hubert, Shannon Sousa, Marina Felix

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Dec 09, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear that our service at Dirito Brothers Walnut Creek Volkswagen met your expectations. Thank you.

December 07, 2023

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Employee Rating

The personal service at this dealership is just outstanding. From the underlying technology in scheduling and knowledge of my vehicle to the ride service scheduling from and back to the dealership More

by macmike52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your praise about the personal service at Dirito Brothers Walnut Creek Volkswagen. It's reassuring to hear you found our technology and ride service beneficial. Thank you for this rating of five stars.

November 29, 2023

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Employee Rating

great people great service, Sean and Phil save the day for me. it was an headache. ... More

by cpavana@gmail.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about our staff and services at Dirito Brothers Walnut Creek Volkswagen. It's wonderful to know that Sean, Phil and the team were able to assist you effectively.

November 27, 2023

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Employee Rating

Sean was very nice, informative, and super helpful. The service team went above and beyond. More

by shenicebrotherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you had a positive experience with Sean and the service team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your review.

November 25, 2023

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Employee Rating

Worst interaction and experience I’ve ever had - WILL NEVER LEASE OR BUY a VW vehicle again. More

by AKWOLIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Hubert, Marina Felix

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Nov 26, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would like to learn more about the experience our Sales Team provided you and address your concerns with the Volkswagen vehicle in question. Please feel free to reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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