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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 48

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
758 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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758 Reviews of Sean Thomas

November 05, 2023

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Employee Rating

Sean was very thorough and made sure that I had a complete understanding of service options and what was completed after the service was done. More

by RSINGELSTAD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words about our team at Dirito Brothers Walnut Creek Volkswagen. We always aim to keep our customers well informed. Your review is much appreciated.

November 05, 2023

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Employee Rating

Prompt efficient family owned VW dealership 30+ years in Walnut Creek,CA David Dirito is a consummate professional More

by JOHNKENNETHY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito

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Nov 05, 2023

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you appreciated the efficiency of Dirito Brothers Walnut Creek Volkswagen and our long-standing presence in the community. We're also glad that David Dirito's professionalism served you well. Thank you for the positive feedback.

November 02, 2023

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Employee Rating

Friendly, courteous , professional, efficient, clean, good atmosphere. Would highly recommend this dealership to friends and family. More

by FRANSWA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix, friendemic friendemic

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Nov 03, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. Our goal is always to provide professional, efficient services in a welcoming atmosphere. Your feedback is appreciated.

November 01, 2023

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Employee Rating

Pleased with service, and received all of the repair and maintenance items that were needed for my car. More

by amyjcallaghan
Recommend Dealer
Yes
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Nov 01, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear that our service and maintenance were up to par. At Dirito Brothers Walnut Creek Volkswagen, we aim to meet all of your auto care needs.

October 30, 2023

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Employee Rating

Very complex repair job, including gas tank replacement. Took multiple test drives to identify all problems. More

by smyths
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Dec 04, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving a 5-star review. We are glad that the team was able to identify all of your vehicle needs to get you back out on the road safely.

October 30, 2023

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Employee Rating

I was told the day before that the service would take 2 hours and instead it took 4. I had to seek out service tech at the originally promised time (after 3 hours) only to find out it would still be anothe More

by er.lonergan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Hubert, Marina Felix , I didn't work with those people

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Oct 31, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Dirito Brothers Walnut Creek Volkswagen. I would like the chance to discuss the length of repairs performed by our Service Team, as well as the level of customer service that you received. Can you please reach out to me at your earliest convenience? Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 30, 2023

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Employee Rating

Sean does a good job and makes me feel heard and valued. I have not been impressed with the actual car service I've gotten, as I've had to return numerous times for problems. Hopefully Sean continues to tak More

by DANAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Our goal is to ensure that our guests have the best possible service experiences, and we would greatly appreciate the opportunity to learn more about your recent visits. If you would like to discuss this further, please feel free to contact me directly. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 29, 2023

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Employee Rating

This was a very quick and easy appointment. Such great service! Thank you, Sean! Highly recommend Dirito Brothers in Walnut Creek! More

by agreggor2015
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know you found our service at Dirito Brothers in Walnut Creek quick and easy. Thank you for choosing us, we appreciate your recommendation.

October 28, 2023

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Employee Rating

Fast, kind, helpful and overall just awesome! Thank y’all for treating me so well! More

by ian29
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive comments about our speed and helpfulness at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction is our top priority, thank you!

October 27, 2023

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Employee Rating

Very friendly and helpful. Listened to my concerns and really dove deep to assist me with getting answers. More

by kellyheather2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. We're glad to learn that our friendly team was helpful and listened to your concerns. Your business is valued and we hope you continue to choose Dirito Brothers Walnut Creek Volkswagen.

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