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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 50

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

September 26, 2023

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Employee Rating

I was happy with Sean's service. He reached out to me personally to offer services earlier than we had scheduled previously. It was great to get the update and recall issues addresse More

by OWENS.TRISTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Nov 30, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the wonderful review. We know how important communication is to our customers and are so pleased to know that the team was able to get you in for your service appointment. Your businness is appreciated by everyone here at Dirito Brothers Walnut Creek Volkswagen.

September 21, 2023

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Employee Rating

Fantastic service! Thank you to Sean and the team for helping us out quickly and very professionally!! More

by CHRISWHITE_CA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 23, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello. We are so pleased that you had a positive experience with Dirito Brothers Walnut Creek Volkswagen. Thank you for your review regarding the fantastic service you received from our very professional team.

September 20, 2023

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Employee Rating

Very Poor, i did not get a call back or resolution on my concern. I am still waiting for a call from this service center. I am highly disappointed. More

by girishmullapally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 22, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We are very sorry to hear that you weren't contacted by the team but we do see that you're coming in today. We appreciate your business and will do what we can to get you taken care of. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 18, 2023

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Employee Rating

Everyone I encountered was helpful, knowledgeable and polite. Service was very good everyone knew their job. More

by SANDRABROWDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Sep 18, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to know that our team was helpful, knowledgeable, and polite on your visit. Thank you so much for taking the time to leave us this wonderful feedback and 5 stars. We’re glad you came in, and we appreciate your business at Dirito Brothers Walnut Creek Volkswagen.

September 17, 2023

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Employee Rating

Outstanding customer service. Our ID.4 has had a number of recalls but the dealership has taken care of them all and their communication when there are delays in getting parts ha More

by Dave R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Dave, receiving positive reviews like yours is what our Service Department strives for. It brings us joy to learn that our team provided outstanding customer service while taking care of your Volkswagen ID.4. If you ever have any future needs, we are always here to help at Dirito Brothers Walnut Creek Volkswagen.

September 17, 2023

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Got my car in fast and ez and was done before promise time, fast and friendly service More

by alanc812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you taking the time to leave us a five-star review. It is pleasing to learn that our Service Team was friendly and took care of your needs in a quick manner. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

September 16, 2023

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Employee Rating

I would definitely come back again, not only to service the vehicle that I already own but to purchase another in the future. More

by NEWSONJOHNNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Sep 17, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words, we're happy we could help. We want all of our customers to feel this way when visiting Dirito Brothers Walnut Creek Volkswagen. We look forward to assisting you with any of your future automotive needs.

September 16, 2023

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Amazing service and great communication. Drop off and pickup makes easy and clean facilities. Wonderful More

by GREGORY_AMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 17, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hi Gregory. We are thrilled to learn that you received amazing service and great communication. Thank you for taking the time to leave us an excellent review. We hope that you will continue to choose Dirito Brothers Walnut Creek Volkswagen for any of your future automotive needs.

September 10, 2023

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Employee Rating

Good communication and quick in and out. Dealership doing everything to solve a complex problem. More

by JKOT3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

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Sep 12, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for this amazing review! Communicative and timely assistance is always valued here at Dirito Brothers Walnut Creek Volkswagen. Come see us again soon!

September 04, 2023

Dealership Rating
Employee Rating

Quick intake during service appointment and collaboration with VW headquarters to resolve a complex issue. Kept me in the loop during the service duration. More

by JKOT3
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

Report | Print
Sep 05, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are so glad to know that our Service Team was able to update you on progress, and was quick during your visit. Thank you for the awesome feedback and 5 stars. If you ever need help with your vehicle, Dirito Brothers Walnut Creek Volkswagen will be here for your any time.

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