Sean Thomas | Page 51

It was very easy to get my car serviced for unexpected issues with booking available ! issues with booking available ! More

by KATRINA5AMAYA Verified Customer Verified Customer

Report | Print

Marina and your crew did a really nice job taking care of my car. Thank you. my car. Thank you. More

by PATRICK80 Verified Customer Verified Customer

Report | Print

Always a wonderful experience at Dirito Brothers! They took great care of my new car! They took great care of my new car! More

by ALLISON.WATTS2 Verified Customer Verified Customer

Report | Print

I've been bringing my VW to Dirito (and other mechanics) for repair over the years. Dirito Bros fixed my heater core (which was under warranty under a Technical Service Bulletin - but they didn't know and 1 for repair over the years. Dirito Bros fixed my heater core (which was under warranty under a Technical Service Bulletin - but they didn't know and 1st tried to quote me an expensive repair. During that visit they did work on the coolant system (part of the Heater Core repair) and flushed/drained the system. A few months later, I had a coolant leak, brought it back, and they said there were no leaks but perhaps they didn't add enough coolant due to an air bubble (they agreed not to charge me). 1 month later, I was leaking fluid in 2 locations, brought it back, and they quoted over $3,100 for repair and said it's a new issue not covered by the previous repair (which I contested). I brought the car to another VW service center and it was fixed for <$2,000. Sean and Kyle were communicative, but firm that this is a new issue for which I'd have to pay (no negotiation). When I returned to pick the car to bring it to another shop (with an hour's notice) the car was still on the lift and I waited nearly an hour for it to be ready. When I brought the car in they agreed to replace the dead fob battery for $10 and I gave the OK. I asked, nobody knew, then got a text the next day from Sean that it wasn't replaced. This dealership has good people, but their internal communication and exceedingly high pricing is a turn-off. There are other highly reputable repair companies locally - so do your homework. It's also cringeworthy (and they realize this) when Dirito Bros' service department makes it a point to know you're receiving a survey and they state it's really important to get all 5-star ratings - vs. asking for honest feedback so they can get better. I'd caution VW owners to think "caveat emptor" when deciding whom to entrust your VW service. Do your research. You'll find more reputable local firms that work on VW and other German vehicles and if you have the same experience I had, you won't add $1K or more to your already high frustration level. I understand Bay Area labor rates are high, but the $1K I saved was from a great repair shop in even pricier Lafayette. Good luck! More

Report | Print

The folks at Dirito Bros. VW were extremely fast and courteous. Thanks so much for a smooth experience. VW were extremely fast and courteous. Thanks so much for a smooth experience. More

by Liverpool_Lover Verified Customer Verified Customer

Report | Print

Very good experience overall. Was updated on the progress of the work on my 11 year old vehicle constantly. There were extra complementary services to my vehicle as well. Was updated on the progress of the work on my 11 year old vehicle constantly. There were extra complementary services to my vehicle as well. More

by KEVIN Verified Customer Verified Customer

Report | Print

The dealership was very clean, and very accommodatable to our needs. We will definitely be coming back our needs. We will definitely be coming back More

by CARSEN Sidfrid Verified Customer Verified Customer

Report | Print

Helpful and answers questions. End of message Done That’s it Ok Have a good day End of message Done That’s it Ok Have a good day More

by MCAM51 Verified Customer Verified Customer

Report | Print

It was fast and excellent service. Communication was clear and friendly. Vehicel drop off and pick up was smooth. All Good! Communication was clear and friendly. Vehicel drop off and pick up was smooth. All Good! More

by ADAM.GUBSER Verified Customer Verified Customer

Report | Print

Did not value my time, very slow to respond to my needs. Gave me an estimate was poor Gave me an estimate was poor More

by scrubjo Verified Customer Verified Customer

Report | Print