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Sean Thomas
Sean Thomas | Page 52
Service Manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
757 Reviews
Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.
Read moreIndustry Experience
21 yrs, 10 mos
757 Reviews
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757 Reviews of Sean Thomas
August 20, 2023
Detailed explanation for why the car was acting the way it was acting. I appreciated that even though I wasn’t happy with what the car was doing. it was acting. I appreciated that even though I wasn’t happy with what the car was doing. More
by JONATHAN94596
Verified CustomerOther Employees Tagged: Kevin Hubert, Marina Felix
August 20, 2023
Excellent service. Very friendly and efficient. All work items, recommendations, and costs were explained well. Appreciate the Lyft service. Very friendly and efficient. All work items, recommendations, and costs were explained well. Appreciate the Lyft service. More
by ALEXANDER.BEHM
Other Employees Tagged: Kevin Hubert, Marina Felix
August 13, 2023
Service was scheduled immediately, scope of work was explained and completed as promised, cost of service was as estimated, prompt transportation was provided to and from my home by the dealership - all explained and completed as promised, cost of service was as estimated, prompt transportation was provided to and from my home by the dealership - all good. More
by REDDEZ
Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong
August 08, 2023
Sean was amazing there was a mix up and my appointment was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle so that I could get to work and pick up kids and bonus my car was done earlier then originally quoted! Sean was amazing to work with I appreciate his excellence in Customer Service & Support! More
by KRISTINFREVELE
Other Employees Tagged: Jeff Rosen , Nanika Orgil
August 07, 2023
Great service and customer care. Sean in the service department took a good care of my van. Thanks. Sean in the service department took a good care of my van. Thanks. More
by ASSILIAN
Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong
August 07, 2023
I was persuaded to purchase a prepaid service package that would save me $$. Turns out I almost lose $450 because it expired just one month later without me being informed at all. I got an extension so that would save me $$. Turns out I almost lose $450 because it expired just one month later without me being informed at all. I got an extension so the 30k miles service was still covered. However, it was shown to me that it would cost me less if I did not purchase the prepaid service package. The service work itself is good, I guess. More
by BSUTJETTA
Other Employees Tagged: Erin Scordelis Scripillit
August 06, 2023
All the staff were nice, helpful, and were able to address my concerns about the sunroof. address my concerns about the sunroof. More
by KWAGNER468
Other Employees Tagged: RICK WEIBLE
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