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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 53

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

August 05, 2023

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Employee Rating

Super Pro, kind and helpful. Lucky I was able to get the car in that day for the software update which I wasn’t expecting until November Thank you! More

by BRETTPELS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful to receive your five-star review and know you were satisfied with the quality care you were presented with while your vehicle was in for a software update. If we can be of any further assistance, please feel free to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

August 05, 2023

Dealership Rating
Employee Rating

Sean insured my car would be serviced quickly and arranged for a ride to and from my home when the car was ready. More

by JWEST613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We couldn't be happier to see that our Service Team at Dirito Brothers Walnut Creek Volkswagen provided you with a highly-rated experience by ensuring you a ride to and from your house while we took care of your vehicle. Your high rating is greatly appreciated, and should you need anything else, please let us know.

August 03, 2023

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Employee Rating

Great service on my passage! Thank you! Very satisfied! Once again thank you very much More

by DJSKAFTERDARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

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Aug 04, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We are grateful for you taking the time to leave this positive review. It makes us happy to learn that our Service Team did a great job assisting you with your Volkswagen Passat. Your satisfaction means a lot to us, and we truly appreciate you choosing Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs.

August 03, 2023

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Employee Rating

We found our service advisor to be courteous, helpful advice with our questions & kept us informed timely regarding the status of our service. More

by JEFFSPITZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. It brings us joy to learn that our helpful Service Team was courteous and kept you informed on the status of your vehicle. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

August 03, 2023

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Employee Rating

I always feel comfortable when I bring my vehicle in for service.staff is nice all the time Sean is always professional More

by shaversreva69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave us a five-star review. It is elating to know that you always feel comfortable while working with our friendly and professional Service Team. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs. Please let us know if you need anything down the road.

August 01, 2023

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Employee Rating

Thanks to Sean and the service crew. My vehicle was done extremely quickly Best service department around. More

by DBENERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 03, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your great experience. It's rewarding to learn that our Service Team took care of you and your vehicle in a speedy fashion. We hope that you will continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs in the future!

July 31, 2023

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Employee Rating

I have complete confidence in Dirito Dealership and would highly recommend to my friends and family. More

by 48SKAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito

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Aug 02, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review and we are so happy to read you have complete confidence in Dirito Brothers Walnut Creek Volkswagen. Your generous recommendation is greatly appreciated. Have an incredible day.

July 31, 2023

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Employee Rating

The dealer did a god job of communicating during the appointment and letting me know what extra service needed to be done. I could have used an appointment reminder the day before. I was a little frustr More

by robert.c.grebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Robert, for your 4-star review. We truly appreciate your feedback about your experience here at Dirito Brothers Walnut Creek Volkswagen. We're glad to read that our Service Team provided a communicative and informative experience for you, and don't hesitate to reach out to us for any further needs you may have in the future. We are always happy to help.

July 26, 2023

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Employee Rating

Sean was very helpful. He knew exactly what was going on with my car and got the part replaced and ordered the other part I needed. He referred made sure the parts departme More

by PINK93MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Simi, Shannon Sousa

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Jul 27, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very helpful and assisted with parts for your vehicle. We thank you for your business.

July 25, 2023

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Employee Rating

since he doesn't know how long will take to fix my vehicle, he orders rental vehicle for me. More

by DATSCHEUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andres Garcia

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Jul 26, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review and we are grateful to have you as a valued customer. Our Service Team is always here to assist and they were happy to provide you with a rental while your car was being serviced. We appreciate your business here at Dirito Brothers Walnut Creek Volkswagen.

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