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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 55

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
758 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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758 Reviews of Sean Thomas

July 12, 2023

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Employee Rating

The service was timely and professional. They were able to tend to my car and have my maintenance completed in a reasonable time. More

by kristeenhlaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

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Aug 07, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it is rewarding to learn that you received timely and professional service during your recent visit with us! We are pleased to know that our Service Team could perform this maintenance on your vehicle in a timely manner. Thank you for leaving us this excellent 5-star review and if there is anything else that we can do here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to contact us.

July 08, 2023

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Employee Rating

Sean was an extremely helpful associate & was constantly in communication with me throughout the day about my vehicle which was comforting. More

by kaylacabrera
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 09, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive review! We're delighted to read that the Dirito Brothers Walnut Creek Volkswagen team provided you with extremely helpful service and maintained constant communication with you throughout the day regarding your vehicle. Providing excellent customer service and keeping our customers informed is important to us, and we're glad that we met your expectations. We appreciate your kind words and thank you for choosing us.

July 08, 2023

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Employee Rating

Courteous, transparent, and efficient. Have always had great experiences with the service department at Walnut Creek VW. More

by jasonb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 09, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn our Service Department was courteous, transparent, and efficient. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

July 08, 2023

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Employee Rating

Good morning! As always good and quality service, me and May machine we are both satisfied. I hope our cooperation will continue and I expect good proposals from y More

by ABDUL.GHAFAR30967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

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Jul 09, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We are grateful for you taking the time to leave this positive review. Customer satisfaction is our main goal here at Dirito Brothers Walnut Creek Volkswagen, and it pleases us to know that you were happy with our service. Please let us know if there’s anything else that we can do for you in the future.

July 07, 2023

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Employee Rating

My 1st EV ID4's maintenance for 10K inspection were done professionally. And people were kind. More

by JASONGUCHOI
Recommend Dealer
Yes
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Jul 08, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to give us this positive five-star review. We appreciate your trust in our professional Service Team to perform the 10K inspection maintenance on your Volkswagen ID4. We are grateful for your business at Dirito Brothers Walnut Creek Volkswagen.

July 05, 2023

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We’re very happy with how everyone is so helpful, especially Sean, every time we visit More

by STPATSBD
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Service Time
Service Communication
Recommend Dealer
Yes
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Jul 06, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review! It is a pleasure to learn that you were very happy with our helpful team on your recent visit. We look forward to your next visit to Dirito Brothers Walnut Creek Volkswagen. Take care!

July 05, 2023

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Employee Rating

Professional, informative and prompt service. I was seen within a few minutes of mg arrival and the car was serviced within the estimated time. More

by JOHNPHILLIPBRADLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 06, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks so much for your amazing review! Professional, informative, and prompt service is always valued here at Dirito Brothers Walnut Creek Volkswagen. We are so happy you also received timely service visit during your visit! Feel free to reach out for any of your future vehicle needs.

July 04, 2023

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No complimentary car wash. Most car dealerships have free car wash. I hope this will be considered in the future. More

by totoali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

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Jul 05, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We thank you for your feedback and business.

June 30, 2023

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Employee Rating

Prompt and curtiouse service with details on the service performed. Will be using service in the future. More

by QTECHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nanika Orgil

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Jul 02, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for bringing your vehicle to Dirito Brothers Walnut Creek Volkswagen for service. Prompt and courteous service is always the goal of our Service Team. We enjoy keeping our guests fully informed during every step of their service journey. It makes for a less-stressful visit. Thank you for your loyal business and please let us know if you need anything down the road.

June 29, 2023

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I am always very pleased with the service from this dealership. Their time estimates are always spot on. More

by JASON.STROH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We thank you for your business.

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