Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 54

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

July 24, 2023

Dealership Rating
Employee Rating

Excellent service. I appreciate how professional, friendly and helpful everyone at the dealer is. Just a lovely group of people. The dealership is always spotless which More

by LoveMyId.4
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Jul 24, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We're delighted to see that you had a positive experience with our professional, friendly, and helpful team, NewTLX. Thank you for your great review and for choosing Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

July 23, 2023

Dealership Rating
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Friendly, fast, efficient service. I liked that I wasn’t pressured into needing to fix something I didn’t come there to do. I needed my light changed, blinkers replaced, and oil change More

by TERP26
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 24, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your amazing review. We are happy to learn that our Service Team provided you with friendly and efficient service for your light replacement, blinker replacement, and oil change. Please let us know if there is anything else we can do for you at Dirito Brothers Walnut Creek Volkswagen.

July 23, 2023

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x s s s s s s s s s s s s s s s More

by lazarburns
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

Jul 24, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review and we are grateful for your business here at Dirito Brothers Walnut Creek Volkswagen.

July 20, 2023

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Service at Dirito Brothers is always excellent, and the staff is very courteous. My service agent even fixed a small problem with one of the car doors right there himself. More

by NPENDAR
Service Price Transparency
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Recommend Dealer
Yes
Jul 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We are proud to see that you had a great experience. Our Service Team always values courteous and attentive assistance. Thank you for taking the time to review our excellent team here at Dirito Brothers Walnut Creek Volkswagen.

July 17, 2023

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Dealership did a great job getting me in and out within 2 and one-half hours for my inspection. More

by BILLSULLIVAN100
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jul 17, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to further discuss this inspection performed on your vehicle by our Service Team. Can you please contact me at your earliest convenience? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 15, 2023

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Appreciated having an appointment and no waiting to drop off my car. This was my first service on my Id4 and everything checked out fine and the car was ready in a timely manner. The service advisor, Sean w More

by KTWILLS22
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nanika Orgil

Jul 16, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn our Service Department was able to complete everything promptly and was very professional. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

July 15, 2023

Dealership Rating
Employee Rating

The group I worked with, headed by Sean I believe, were very helpful and friendly. I left my child's car seat in the car, and they ran back and fetched it for me. So helpful. More

by CHARLESSHACKETT
Service Price Transparency
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Recommend Dealer
Yes
Jul 15, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Your five-star review is greatly appreciated here at Dirito Brothers Walnut Creek Volkswagen. Our friendly Service Team is proud to read that they were very helpful in retrieving your child's car seat. Thank you for your business and have an incredible day.

July 15, 2023

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Everyone I worked with was wonderful. They explained what was being done with my car, and provided me a ride to work and back. More

by karispeltz
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

Jul 15, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. Our Service Department strives to meet the needs and expectations of all our customers promptly. If you have any more automotive needs stop by Dirito Brothers Walnut Creek Volkswagen.

July 14, 2023

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Sean, was my service tech and kept informed to everything going on with my Atlas More

by MLEASE
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Recommend Dealer
Yes
Jul 14, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your positive review. It's great to read that our Service Team provided an informative experience for you and feel free to reach out to us for any further needs you may have in the future.

July 12, 2023

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Employee Rating

The service was timely and professional. They were able to tend to my car and have my maintenance completed in a reasonable time. More

by kristeenhlaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

Aug 07, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it is rewarding to learn that you received timely and professional service during your recent visit with us! We are pleased to know that our Service Team could perform this maintenance on your vehicle in a timely manner. Thank you for leaving us this excellent 5-star review and if there is anything else that we can do here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to contact us.

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