Sean Thomas | Page 63

Purchased a used Audi at Dirito Brothers. The main air vent was stuck not blowing air. They promised to fix it after I buy it. They ordered the parts and fit it following week. They even giv The main air vent was stuck not blowing air. They promised to fix it after I buy it. They ordered the parts and fit it following week. They even give me a courtesy car. Highly recommended dealership. More

by DARKNESSXYZ Verified Customer Verified Customer

Report | Print

Everything as usual was well done. Our only complaint was we specifically said do not replace the windshield wipers they were done at the last service. When we picked up the car there Our only complaint was we specifically said do not replace the windshield wipers they were done at the last service. When we picked up the car there was a $75 charge for the wipers being replaced t that point too late to do anything. More

by 19mis58 Verified Customer Verified Customer

Report | Print

I have always received prompt, courteous and effective service at Dirito Brother's in Walnut Creek. service at Dirito Brother's in Walnut Creek. More

by DEJANNEY1 Verified Customer Verified Customer

Report | Print

They got me in the same day. They thought they fixed the issue but when it happened again three days later, they took me right in again and fixed the issue rapidly. Also like t They thought they fixed the issue but when it happened again three days later, they took me right in again and fixed the issue rapidly. Also like the way they offer Lyft to get you to and from the dealership. I am alone so that was very helpful. Staff was very courteous as well. More

by SUSANSCHANER0416 Verified Customer Verified Customer

Report | Print

I was very pleased with (Sean) service rep and the provided transportation. All service and costs were described when checking car in for service. provided transportation. All service and costs were described when checking car in for service. More

by LJRISNER Verified Customer Verified Customer

Report | Print

every time I go there the people are very nice and polite.i get my calls fast when my car is ready. polite.i get my calls fast when my car is ready. More

by MARIO.GOMEZ Verified Customer Verified Customer

Report | Print

The people I worked with were professional, knowledgeable and friendly. Mike Raff was very helpful and I would give him the highest rating. Sean Thomas, is very helpful with any questions I had and display and friendly. Mike Raff was very helpful and I would give him the highest rating. Sean Thomas, is very helpful with any questions I had and displayed patience and poise. More

by RICHARD.COTRUVO Verified Customer Verified Customer

Report | Print

I did not make an appt. but Sean took me in with open arms. Checked it in fast and got a call very quickly. Car was done in a minute. Thanks for the fast turn around and but Sean took me in with open arms. Checked it in fast and got a call very quickly. Car was done in a minute. Thanks for the fast turn around and great communication. More

by CHRIS Verified Customer Verified Customer

Report | Print

In January, I brought in my '17 Alltrack in to Dirito Brothers Volkswagen because of a roughness I've been noticing in the engine/transmission when on and off the gas pedal at slow speeds, most apparent Brothers Volkswagen because of a roughness I've been noticing in the engine/transmission when on and off the gas pedal at slow speeds, most apparent when driving in heavy traffic. The adviser said they'd investigate and let me know if any necessary repairs would be covered under the bumper-to-bumper CPO warranty. About five hours later, I received a phone call from the service adviser who said they were unable to replicate the issue and that I could come pick up my car. When I arrived, the adviser directed me to the cashier where they charged me nearly $500 for diagnosis. How can this be when they did not perform any work on my car?? Regardless, how could they justify TWO resources spending MULTIPLE hours trying to replicate an issue under a variety of road/driving conditions (according to them)? On a previous service visit, I'd requested an suspension noise be looked into. On that visit, the technician disassembled the strut, reassembled/torqued all fasteners and lubricated where necessary, and didn't charge me a dime because it was a "known issue" per service bulletin. On this visit, the adviser said that both he AND the technician attempted to replicate the issue without success and decided to charge me for an arbitrary amount of service time they spent "diagnosing" a non-existent issue, according to them. I will certainly think twice before bringing my car back to Dirito Brothers Volkswagen again for service, I will not be referring any friends or family to this dealership for any transaction or service in the future. More

by cyclingtrav925 Verified Customer Verified Customer

Report | Print

Excellent customer service and great service. Good cofee. Great waiting space. Perfect time on time. Good cofee. Great waiting space. Perfect time on time. More

by EFREM.BRAHAN Verified Customer Verified Customer

Report | Print