Sean Thomas | Page 64

Great service, attention to detail, very pleased with the total experience. A well trained Staff. total experience. A well trained Staff. More

by shimlagoy Verified Customer Verified Customer

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I'm very apprehensive dealing with VW dealers based on my prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at e prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at ease. I sat patiently in the waiting lounge and noticed other service department customers were having a positive experience as well. Without a doubt the service department at Dirito Brothers VW has no peers. They have set the bar for service excellence. My service was assigned Sean Thomas . Sean is a consummate professional and was able to thoroughly explain the maintenance required for my wife's 2017 Golf R. I'm glad I drove almost 90 miles to Dirito Bros VW. In the future, my service appointments will be with Sean at Dirito Bros VW. Bill Retired Engineer and Air Cooled Porsche Enthusiast. More

by Porsche4life Verified Customer Verified Customer

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I am always impressed with Dirito Bros service department. on this day, I was a week late for my appt, and they got me in and they finished before the time promised. thank you so much! department. on this day, I was a week late for my appt, and they got me in and they finished before the time promised. thank you so much! More

by gregcshort1 Verified Customer Verified Customer

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Very friendly, efficient service and process. Clean facility and amenities. Sean was very helpful and thorough when listening to and responding to my concerns. Clean facility and amenities. Sean was very helpful and thorough when listening to and responding to my concerns. More

by ADBBARNES Verified Customer Verified Customer

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Sean is probably the best service specialist I have ever worked worth. He is spot on with his customer service approach. worked worth. He is spot on with his customer service approach. More

by kakievit Verified Customer Verified Customer

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Sean made everything easy. If something wasn’t fixed he took the time out of his day to make sure it worked properly. If something wasn’t fixed he took the time out of his day to make sure it worked properly. More

by J.AUGUSTUS.HIGGINS Verified Customer Verified Customer

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Always beyond helpful and kind, the dealership (and Sean specifically) bends over backwards to provide great service each time I visit. Always feel like they’re straight with me and the Lyft rides back and specifically) bends over backwards to provide great service each time I visit. Always feel like they’re straight with me and the Lyft rides back and forth are a great touch. More

by BLUTZ990 Verified Customer Verified Customer

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I always get great customer service and I really appreciate the ride service. Thank you! appreciate the ride service. Thank you! More

by JETTACHICK68 Verified Customer Verified Customer

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Good experience other than the cost. Also, wished they hadn't changed my seat and steering wheel settings. Also, wished they hadn't changed my seat and steering wheel settings. More

by CBCCONLEY Verified Customer Verified Customer

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Very responsive and highly professional. Kevin kept me informed about the work being done on my car and offered options. Kevin kept me informed about the work being done on my car and offered options. More

by JENNYJOHNL Verified Customer Verified Customer

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