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Sean Thomas

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Sean Thomas

Sean Thomas | Page 70

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

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4.9

757 Reviews

Overview Reviews (757) Inventory (190)

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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757 Reviews of Sean Thomas

July 28, 2022

Dealership Rating

Employee Rating

Great experience very happy about this dealership oppose your being at Chevy! Thank you so much! your being at Chevy! Thank you so much! More

by KATRINA5AMAYA

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shannon Sousa , Kyle Ritola, Gerard Rose

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Aug 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Pleased to know that your recent experience with Dirito Brothers VW went well! Thank you.

July 23, 2022

Dealership Rating

Employee Rating

Always great customer service. Have been coming here for years and will continue to keep coming back. Have been coming here for years and will continue to keep coming back. More

by JIMSCI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 26, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your ongoing business and look forward to seeing you again!

July 12, 2022

Dealership Rating

Employee Rating

Sean was very helpful and was very informative through the entire service. He also alerted me of future services for my a ID.4 the entire service. He also alerted me of future services for my a ID.4 More

by f

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear your recent Service visit went well and was a positive experience. Thank you for your feedback.

July 07, 2022

Dealership Rating

Employee Rating

Thank you, Shannon, and Service Center Team members for making this a great experience. Excellent work! making this a great experience. Excellent work! More

by LIMMYCLAXTON

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Shannon Sousa, Marina Felix

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Jul 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business and your positive feedback. Glad to hear that the visit went well.

June 30, 2022

Dealership Rating

Employee Rating

Extraordinary service… Straight forward information great customer service… i’m so glad to be a part of the Volkswagen team… great customer service… i’m so glad to be a part of the Volkswagen team… More

by CMEBE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Marina Felix

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Jul 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

And nice to have you as a fellow Volkswagen enthusiast!

June 15, 2022

Dealership Rating

Employee Rating

Great experience overall. Sean went above and beyond and was fantastic. I look forward to returning in the future. Sean went above and beyond and was fantastic. I look forward to returning in the future. More

by DEBROWN

Verified Customer

Recommend Dealer

Yes

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Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that Sean was so hopeful. Thanks for the feedback!

June 14, 2022

Dealership Rating

Employee Rating

Excellent experience! Service was fast and everyone was super accommodating and knowledgeable. My car is tuned up and feeling great! Service was fast and everyone was super accommodating and knowledgeable. My car is tuned up and feeling great! More

by RENEEDELORES

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that your car is in top running condition! Thanks for visiting Dirito Brothers.

June 08, 2022

Dealership Rating

Employee Rating

Great customer service! We did not wait for a long time and the car is ready. We did not wait for a long time and the car is ready. More

by Paula

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Marina Felix

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Jun 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Promptness is part of good customer service. Nice to hear that we got your car ready and back in the road without delay. Thanks for the feedback!

June 05, 2022

Dealership Rating

Employee Rating

They did the inspection and notified me of the completion in a timely manner as promised in a timely manner as promised More

by Rbidlingmaier

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Marina Felix

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Jun 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to know it all went smoothly. Thanks for the feedback.

June 03, 2022

Dealership Rating

Employee Rating

Sean Thomas was awesome! Very friendly, was quick, efficient, got me in and out in the committed timeframe. He also updated me, checking in, at several points during the shor Very friendly, was quick, efficient, got me in and out in the committed timeframe. He also updated me, checking in, at several points during the short time I was there. At end, he briefed me on the work done and when I could expect to be back for the next service. Overall, excellent experience! More

by MICHAEL.SANCHEZ0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sterling Daniels , Kyle Ritola

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Jun 03, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great comments regarding Sean and we're pleased to hear that your recent Service visit went so well.

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