Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 71

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

June 02, 2022

Dealership Rating
Employee Rating

Service was excellent. I called on a Friday evening with a front headlight out: Sean was able to fit me in at 7am Saturday -- met me there and had the service completed w More

by TOMLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Sounds like a successful visit! Glad it went smoothly and quickly. Thanks for the comments.

May 21, 2022

Dealership Rating
Employee Rating

Great service! Convenient, well organized and they communicate very well every step of the way. More

by samdgrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sterling Daniels

May 23, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that it was a good experience. Thank you for your feedback!

May 19, 2022

Dealership Rating
Employee Rating

Sean our service advisor is great. He went above and beyond his call of duty. More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive comments regarding Sean. And thank you for choosing Dirito Brothers!

May 17, 2022

Dealership Rating
Employee Rating

Great service dept. Sean was very helpful. Not rushed, and very mindful of my time and expense. Overall, an excellent experience. Kevin was also great, and jumped in More

by sf_dweller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

May 18, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the detailed review. Very helpful. And thank you for choosing Dirito Brothers!

May 17, 2022

Dealership Rating
Employee Rating

Smooth visit to the dealer for tires and service. They were ready for me, they finished on time (and contacted me). There was a bit of confusion over some sale and promotion dates; another dealer mi More

by PROBERTS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The person who stocks the coffee in the waiting room.

May 18, 2022

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your loyalty and glad to hear that any confusion was handled to your satisfaction!

May 10, 2022

Dealership Rating
Employee Rating

Great and timely service. I really enjoy the service here and will continue to use them. More

by JCORBETT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your patronage and loyalty! We appreciate your feedback.

May 04, 2022

Dealership Rating
Employee Rating

The guys behind the counter were rude and unprofessional. They seemed mad I interrupted them while they were eating cupcakes. But the guy behind the desk was great. The stars are all for him not clowns behin More

by PK2
Recommend Dealer
Yes

May 04, 2022

Dealership Rating
Employee Rating

I was very happy with my service appointment. Everything was on time, and handled with professionalism and courtesy, especially Sean. Would recommend Dirito Bros to anyone driving a Volkswagen. More

by h.noll
Recommend Dealer
Yes
May 05, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the recommendation and the review. We truly appreciate it.

April 30, 2022

Dealership Rating
Employee Rating

Very good with updates. They got to my car even though I failed to make an appt. Pleasure to work with. More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2022

Dirito Brothers Walnut Creek Volkswagen responded

We're glad that the timing worked and we were able to get to your car when requested. Thanks for choosing Dirito Brothers!

April 28, 2022

Dealership Rating
Employee Rating

The issue was not addressed at the 20k service, even though I brought it up. And it is on-going following the service work on 4/26. More

by tirzaong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

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