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Sean Thomas

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Sean Thomas

Sean Thomas | Page 72

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

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4.9

758 Reviews

Overview Reviews (758) Inventory (192)

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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758 Reviews of Sean Thomas

April 28, 2022

Dealership Rating

Employee Rating

The issue was not addressed at the 20k service, even though I brought it up. And it is on-going following the service work on 4/26. though I brought it up. And it is on-going following the service work on 4/26. More

by tirzaong

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

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April 26, 2022

Dealership Rating

Employee Rating

Sean and team made the service experience easy and painless (unlike this survey which requires a minimum number of words) :-) painless (unlike this survey which requires a minimum number of words) :-) More

by RYAN.THOMPSON

Verified Customer

Recommend Dealer

Yes

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May 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that your recent Service visit went well!

April 20, 2022

Dealership Rating

Employee Rating

Everyone was very polite and helpful. Everything was taken care of that we requested. The waiting area is comfortable. Everything was taken care of that we requested. The waiting area is comfortable. More

by GOODDAYSUNSHINE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 22, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the helpful feedback and glad we were able to be of service. We're happy you chose Dirito Brothers!

April 20, 2022

Dealership Rating

Employee Rating

The Service Department is always on time. Work is completed in a timely fashion. Sean is efficient and professional. Work is completed in a timely fashion. Sean is efficient and professional. More

by Gregg

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert

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Apr 22, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your business and thank you for the positive review. Looking forward to seeing you again!

April 20, 2022

Dealership Rating

Employee Rating

Very professional, and takes care of their customers. They are very diligent in their work and very thorough. They are very diligent in their work and very thorough. More

by walter_matthews

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 22, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Very glad to see that you were pleased with our level of service. Thank you for choosing Dirito Brothers.

April 19, 2022

Dealership Rating

Employee Rating

sean was great to work with because he's a beetle fan just like me! just like me! More

by -----

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice! Beetle fans are some of our favorite kinds of people. Great car. Thanks for the positive feedback regarding Sean!

April 08, 2022

Dealership Rating

Employee Rating

Very good service. Always update me with what going on with my car. Thank you. Always update me with what going on with my car. Thank you. More

by jonnyhoang

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tim Luong

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Apr 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback!

Apr 12, 2022 -

jonnyhoang responded

Great customer service

Apr 12, 2022 -

jonnyhoang responded

Good job all

April 08, 2022

Dealership Rating

Employee Rating

Quick and efficient service. Explain exactly what needed to be done. Great job .Thank you. Explain exactly what needed to be done. Great job .Thank you. More

by KULVINDER_PUREWAL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Apr 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that your visit went smoothly. Thank you for the positive comments.

April 07, 2022

Dealership Rating

Employee Rating

Service consultant is excellent. Sales person never returns phone calls. Service work was done well Sales person never returns phone calls. Service work was done well More

by KFLEMING0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 07, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind comments regarding our Service team. Very sorry to hear about the Salesperson not returning your phone calls. We'll look into it.

April 06, 2022

Dealership Rating

Employee Rating

Great and attentive service. Fast turnaround. Explained everything well. Would come back again for service. Fast turnaround. Explained everything well. Would come back again for service. More

by RHHOUSEHOLD

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Apr 07, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers and we appreciate the positive feedback.

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