Serafin Castelan | Page 26

I have been purchasing cars from Fair Oaks Ford for more than 15 years and I have never had a single complaint. Everyone there is courteous and professional and they make buying a care an enjoyable experie than 15 years and I have never had a single complaint. Everyone there is courteous and professional and they make buying a care an enjoyable experience. I would recommend Fair Oaks Ford to anyone looking for a new or used vehicle. More

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From the moment we met Craig Holsman, we knew that Fair Oaks Ford was the place for us to purchase a new car. He worked tirelessly on helping us find the right car for the right price. If something seem Oaks Ford was the place for us to purchase a new car. He worked tirelessly on helping us find the right car for the right price. If something seemed to go amiss, he always found a way to resolve it. I had been a loyal Ford owner until we had a bad experience with a service manager at a different dealership. Our experience with Craig has made us loyal Ford customers again. We thoroughly enjoyed our experience with him and look forward to more in the future. I was completely satisfied with Craig during every aspects of the sale. More

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Always friendly and knowledgeable. Didn't have an appointment and they serviced my car right away. Vehicle was returned serviced and washed. Great service and Sales departments. appointment and they serviced my car right away. Vehicle was returned serviced and washed. Great service and Sales departments. More

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We had a very good experience with Fair Oaks Ford back in 2009 with Clint Schreiber who was the Internet manager at the time. We bought a 2009 F-150 we had researched online and he gave us a great price . So 2009 with Clint Schreiber who was the Internet manager at the time. We bought a 2009 F-150 we had researched online and he gave us a great price . So when my husband was looking for a new 2014 Ford Mustang we turned to the internet and Fair Oaks Ford. We found one he liked and worked with Craig Holsman the internet manager now. He gave us a good price on the mustang and a great price on our trade in of the Ford F-150. He was very nice and easy to work with. He had another customer waiting for him as we were just finishing up the paperwork so he had Serafin Castelan help us with that. He was also very nice and helpful putting the plates on the mustang and showing us where the owners manual was hidden in the car! We were very pleased with them all and would gladly recommend this dealership to friends and family! More

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I purchased a Ford Fusion last Saturday from Fair Oaks I purchased a Ford Fusion last Saturday from Fair Oaks Ford. The staff is terrific. They are very friendly and helpful. I did not feel rushed I purchased a Ford Fusion last Saturday from Fair Oaks Ford. The staff is terrific. They are very friendly and helpful. I did not feel rushed or pressured. The facility is clean and actually, quite classy. My daughter and I were offered snacks and drinks. The waiting area is very comfortable and has a large flat screen tv and a fireplace. Best of all, I love my new car. More

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People ask why I always go to Fair Oaks Ford for my vehicles. The reason I keep going back is the friendly people who work there. I am a stickler for good customer service and let me say, Fair Oaks F vehicles. The reason I keep going back is the friendly people who work there. I am a stickler for good customer service and let me say, Fair Oaks Ford is great. The staff is wonderful and it starts at the top with John Krajnovich, general sales manager and culminate with Craig Holsman, Internet manager. Craig has always gone above and beyond when it comes to buying a new vehicle. Craig is always there for the customer, from price negotiation of the trade in, the locating of a new vehicle , to the purchase price of the new vehicle. I will always make sure to recommend Craig and Fair Oaks Ford to my friends and family. More

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Everyone was very helpful and the customer service was excellent. Serafin was very nice and made sure we would be satisfied with our purchase. We would recommend this dealership because overall we had a g excellent. Serafin was very nice and made sure we would be satisfied with our purchase. We would recommend this dealership because overall we had a great experience and everyone treats you well. More

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Craig was great. Gave us the price, trade in, and found the car in a few days and scheduled our delivery. Showed up on time, and gave us the overview of all the options we got on the Explorer. Would go b the car in a few days and scheduled our delivery. Showed up on time, and gave us the overview of all the options we got on the Explorer. Would go back to Craig without a doubt. More

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Need a new car to meet my wife's needs with her limited mobility. Met initially with Craig Holsman and later with Serafin Castelan. Craig was extremely helpful and patient in narrowing down the v limited mobility. Met initially with Craig Holsman and later with Serafin Castelan. Craig was extremely helpful and patient in narrowing down the vehicles that met our minimum specifications not the least of which was a vehicle that most closely emulated the ride in our 2004 Cadillac DeVille. With Serafin's assistance both were extremely helpful in arranging for extended test drives in the Ford Flex and the Linclon MKT to insure that we were getting the right car to replace the Cadillac. Despite the many nice features of the Ford Flex, the MKT was the hands-down winner. Craig went out of the way to quickly find the MKT with the color and options we wanted at a price that was reasonable with a more-than-fair trade-in for our Cadillac. Serafin did a great job on orienting me the the many features and options at the time of delivery. In short, the whole team at Fair Oaks was professional and made this car buying experience easy. If you're in the market you should give Craig a call. More

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I purchased a new 2014 Mustang from Fair Oaks and of all the dealerships and salesmen I have dealt with over the years Fair Oaks and Craig were by far the best experience. Craig listened and was able to get the dealerships and salesmen I have dealt with over the years Fair Oaks and Craig were by far the best experience. Craig listened and was able to get me exactly the vehicle I wanted at the time I wanted and most importantly at a great price. I highly recommend both Fair Oaks Ford as well as Craig. Great experience overall and we will be purchasing from them again. More

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