Serafin Castelan | Page 27

These guys are knowledgeable, friendly, helpful and make the car buying experience fun and exciting. Would definitely recommend this dealership. We got a fair deal and enjoyed working with Craig and the c the car buying experience fun and exciting. Would definitely recommend this dealership. We got a fair deal and enjoyed working with Craig and the crew.. More

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They really took care of us and did their best to work out a deal that was fair. Their service department is clean, and well maintained. Overall, the experience was great and they are very friendly people out a deal that was fair. Their service department is clean, and well maintained. Overall, the experience was great and they are very friendly people. More

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I do not like buying a new car! So much so that I own cars for a very long time. Yet, Craig Holsom at Fair Oaks Ford in Naperville made it extremely easy. He found the car I wanted at the price I wante cars for a very long time. Yet, Craig Holsom at Fair Oaks Ford in Naperville made it extremely easy. He found the car I wanted at the price I wanted! He handled everything so smoothly that I never cringed. Who knows maybe I won't wait so long to buy a car next time. More

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Best price, no haggle. It was a pleasure purchasing a Lincoln from these gentlemen. Ordered a new Mkz and Craig called me every week with updates , he really cared about customer satisfaction. Lincoln from these gentlemen. Ordered a new Mkz and Craig called me every week with updates , he really cared about customer satisfaction. More

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Craig made this purchase simple. Found the color and model I wanted within one day. Serafin explained all the options thoroughly. This was my second purchase/lease from Fair Oaks. Definitely will ret model I wanted within one day. Serafin explained all the options thoroughly. This was my second purchase/lease from Fair Oaks. Definitely will return. More

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Craig made selecting my vehicle over the internet a pain free expeience. Got me the car I wanted in short order. Serafin has handled the my test drive and delivery instructions. He has handled any issue I free expeience. Got me the car I wanted in short order. Serafin has handled the my test drive and delivery instructions. He has handled any issue I had. Robert explained the technical side of my vehicle and all questions. Over the last 20+ years this dealership has been the only place that I need to visit. Their service department is the best. Mike Savini More

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Overall, it was a good car buying experience. I really don't enjoy buying cars and I especially don't like the negotiating/haggling process. I really enjoyed our salesperson's low-key approach through th don't enjoy buying cars and I especially don't like the negotiating/haggling process. I really enjoyed our salesperson's low-key approach through the whole process. Of course, at the conclusion of the process the delivery manager and finance manager are trying the "hard sell" of extended warranties and rustproofing, but they took no for an answer far more easily than when I have purchased other vehicles. More

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Fair Oaks Ford was one of several dealerships I contacted while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, after some negotiation (and a better trade offer from another dealer) we came to what I thought was a fair price for both the trade-in and the Escape. I wanted an Escape in deep impact metallic blue which is apparently not that popular. Craig did a great job locating exactly what I wanted. The process of picking up the car was handled by Serafin and was smooth and professional. We got my phone hooked up with the Sync system and even made a test call. He went over all of the features and helped make me feel comfortable in my new car. They offered me additional warranties and body protection products, but did not put excessive pressure on me to buy. Overall, the experience was not painful at all (that's a rave from me - I hate shopping for cars) and I never felt pressured at any step of the process. They even filled the tank prior to delivery! I'd definitely buy from Fair Oaks again. More

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Overall it was a great experience. I was in and out in less than three hours. Serafin answered all of my question, Bob was quick with the protector package demo (which I got today), and Doug made the pape less than three hours. Serafin answered all of my question, Bob was quick with the protector package demo (which I got today), and Doug made the paperwork process go pretty quick too. I am very happy with my leased Escape and I would recommend this dealer to anyone interested in a Ford. More

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Very professional sales staff. No pressure, helped me determine the correct model for me. Then allowed me test drive two vehicles on my own which allowed me to select the right engine configuration. determine the correct model for me. Then allowed me test drive two vehicles on my own which allowed me to select the right engine configuration. The price negotiation was equally professional. No game playing. No high pressure. No lengthy delays. More

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