Serena Montez
Serena Montez at Nissan of Wichita Falls
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Serena Montez | Page 9

Internal Advisor

Nissan of Wichita Falls

4000 Kell W Blvd
Wichita Falls, TX 76309

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4.8
91 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

7 yrs, 3 mos

4.8

91 Reviews

Write a Review

91 Reviews of Serena Montez

August 17, 2021

Dealership Rating
Employee Rating

As always a friendly staff even though they were short handed they done the best the could with what they had and I appreciate that because I know everyone is short the help right now, but I appreciate th More

by RICHARDALAYON5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Christopher Justice, Jorge Sotelo , Gessika Jones

Aug 25, 2021

Nissan of Wichita Falls responded

Richardalayon5, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Wichita Falls!

August 12, 2021

Dealership Rating
Employee Rating

Appointment was easy to schedule and I did not have to wait long for an appointment. Timely service. Car was ready within timeframe promised by service department. Friendly staff. More

by S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sotelo , Jordan Hauptman

Aug 25, 2021

Nissan of Wichita Falls responded

Hi S, we are very happy to have provided you with such a positive experience!

August 12, 2021

Dealership Rating
Employee Rating

To me this is a great dealership I find friendly people they're always looking forward to helping me with my needs with my Nissans they are very good I want to thank you very much More

by Bdannatt1Bobby
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett

Aug 25, 2021

Nissan of Wichita Falls responded

Hi Bdannatt1bobby, thank you so much for your positive comments about Nissan Of Wichita Falls!

August 11, 2021

Dealership Rating
Employee Rating

Quick, friendly, and affordable. Never had a bad experience here. Staff is great, service is awesome. Customer lounge has free snacks and drinks. Good place to get all general maintenance done. More

by ROBERTFUENTES2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sotelo

Aug 16, 2021

Nissan of Wichita Falls responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 30, 2021

Dealership Rating
Employee Rating

The service was very friendly very helpful provided me with the information I needed and made the right recommendations. Would definitely recommend to my friends and family More

by MSMITH23RSB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Christopher Justice , Jared Langston

Jul 07, 2021

Nissan of Wichita Falls responded

Hello MSMITH23RSB, Wow – thanks for your kind remarks! I’m so happy that your car service experience was positive. We thrive on this type of feedback, so I’ll be sure to pass this review off to the service team. Thanks again! Shelby Reese

June 30, 2021

Dealership Rating
Employee Rating

The techs were very good, would come out and explain what they were doing. Had a nail in front passenger tire, had the tire maintenance More

by GMAJEAN57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Malcolm Ingram, Robert Stoddard, Christopher Justice, Zac Rangel , Jared Langston, Shawn Neal, Alvin Olivo

Jul 07, 2021

Nissan of Wichita Falls responded

Hi there GMAJEAN57, Thank you for letting us know about your experience with Nissan of Wichita Falls. I’m elated to hear that the service department gave you great experience. I’ll be sure to let the team know their work is appreciated!

June 03, 2021

Dealership Rating
Employee Rating

Staff is always so friendly and accommodating. Great service as always. I will continue to get my car maintenance at the service department. Thabks so much. More

by YOLERBOB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jared Langston

Jun 23, 2021

Nissan of Wichita Falls responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Nissan of Wichita Falls.

April 24, 2021

Dealership Rating
Employee Rating

Dealer is awesome! Friendly staff every time I am Dealer is awesome! Friendly staff every time I am there, Quick service, they always tell you about how long it’s gonna be and car comes out nice and More

by JOEY8806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richard Lacoss, Jared Langston

May 04, 2021

Nissan of Wichita Falls responded

Hello JOEY8806, Wow – thanks for your kind remarks! I’m so happy that your car service experience was positive. Remember that if you purchased your vehicle from our store, your oil changes would always be $19.95. We thrive on this type of feedback, so I’ll be sure to pass this review off to Richard Lacoss, Jared Langston, and Serena Montez. Thanks again! Shelby Reese Digital Marketing Manager

April 23, 2021

Dealership Rating
Employee Rating

Service department took excellent care of me. They were short handed and helped each other out. Great teamwork was busy but took time to answer questions More

by dawnsoftball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett

May 04, 2021

Nissan of Wichita Falls responded

Hello dawnsoftball, Wow – thanks for your kind remarks! I’m so happy that the service department took excellent care of you. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Our LOCAL MANAGEMENT STAFF believes the customer comes first, and I’m ecstatic that we were able to make it happen for you here. Thanks again! Shelby Reese Digital Marketing Manager

March 20, 2021

Dealership Rating
Employee Rating

Very nice and helpful. Would gladly come back to get any service I need. Jimmy and dusty were very nice and helpful. Thank you so much. More

by ELIZABETH30.CB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett , Dusty Buckley, Richard Lacoss, Jared Langston

May 03, 2021

Nissan of Wichita Falls responded

Hello ELIZABETH30.CB, Wow – thanks for your kind remarks! I’m so happy that the team was nice and helpful. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Our LOCAL MANAGEMENT STAFF believes the customer comes first, and I’m ecstatic that we were able to make it happen for you here. Thanks again! Shelby Reese Digital Marketing Manager

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