Sergio Batista

I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all. Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft mode. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car! After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps. Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes. I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back. So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here. Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like. Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God. More

by prnc124 Verified Customer Verified Customer

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Incredible experience! Overall the entire staff was accommodating and very helpful. I would recommend them to anyone. Overall the entire staff was accommodating and very helpful. I would recommend them to anyone. More

by stephrusso626 Verified Customer Verified Customer

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Great experience, Sergio was the best, overall it was a smooth process and everything was explained perfectly. smooth process and everything was explained perfectly. More

by ssaglik Verified Customer Verified Customer

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Sergio and John Daly were great. Recommend Dana ford to anyone in need of a car. Recommend Dana ford to anyone in need of a car. More

by Jack C Verified Customer Verified Customer

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Keep up the good work Dana Ford. Joe was great and the service was done expeditiously. Joe was great and the service was done expeditiously. More

by Grunge Verified Customer Verified Customer

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Sales people and management were very friendly helpful and under in our needs. Thank you so much for all your help and under in our needs. Thank you so much for all your help More

by GAUDIT4000356695 Verified Customer Verified Customer

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Sergio was great, very helpful and very knowledgeable. This is the second Lincoln we purchased from him and well continue to do business at Dana because of him This is the second Lincoln we purchased from him and well continue to do business at Dana because of him More

by STEENIE1268 Verified Customer Verified Customer

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The staff at Dana Ford are very professional and helpful. They work with you and always provide great options at affordable prices. They work with you and always provide great options at affordable prices. More

by mcarlo37 Verified Customer Verified Customer

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This was absolutely the best experience I've ever had by a car! Thanks do much a car! Thanks do much More

by emirvingny1 Verified Customer Verified Customer

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This is my third year why I am with Dana. I’m happy dealing with the people who work in this car dealership. I’m happy dealing with the people who work in this car dealership. More

by nicknika007 Verified Customer Verified Customer

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