Sergio Ovalle | Page 8

I worked with Sergio who was very easy to work with. When it came to the finance department, the experience wasn't so great, as they kept pushing for useless stuff and weren't very transparent about the real it came to the finance department, the experience wasn't so great, as they kept pushing for useless stuff and weren't very transparent about the real price of the vehicle. At some point they were suggesting that reducing the down payment and keeping the same money factor would reduce how much I pay in total, which is mathematically impossible. Not sure if they were being dishonest or incompetent, both prospects are bad. To be clear, the overall experience was ok, just be prepared to say no a lot of times when you walk into the finance department (one may say that's just how dealers work anyways). Also, despite all of that, I'll give them xxxxxxfor how quickly they can process everything, I've had very poor experiences waiting a _long_ time in other dealers, and everyone at Salerno Duane was always very agile. More

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Sergio provided me excellent service, as it had been with my friend, which is why I returned with him, honest and efficient, I was very happy with the result of the purchase, I recommend it. my friend, which is why I returned with him, honest and efficient, I was very happy with the result of the purchase, I recommend it. More

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Ask for Sergio, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuf the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. More

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I had the opportunity after many years to purchase a new vehicle. Particularly not wanting another SUV, I zereod in on the Jeep Gladiator Truck. Prior to my purchase I had met the staff at Salerno Duane and vehicle. Particularly not wanting another SUV, I zereod in on the Jeep Gladiator Truck. Prior to my purchase I had met the staff at Salerno Duane and found them both professional and forthcoming; especially because I consider it important to do business locally. Upon receiving in inventory a Jeep Gladiator with specifications that matched my wants, I re-approached the delearship again and had an exceptional experience. It is without question that my salesperson Sergio Ovalle was highly attentive to my needs, and provided great leadership and guidance during my experience. He answered all of my questions, was straight and honest, and explained levels of details about the process as if I was a long-time customer. The way he intertwined making a sale with what worked best for my needs cannot go understated. It was a very family oriented approach, and I'm thankful for having Sergio as my salesperson. Michael Salerno oversaw the whole sale and made sure I was comfortable at every step. Truly exemplifying what ownership is all about. Asst. Manager Jim Dietrich initialized all the steps, and how the team could work together on the possibilities of what Jeep Gladiator I wanted exactly and possible timelines. Finally, Sal was exceptional and extremely detailed in how monies and financing were accounted for, and made sure all my questions were answered as he offered sage advice for every and all financial considerations. More

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Sergio was awesome!!! He got me everything I asked for in a very small amount of time. The staff was accommodating and everyone was extremely helpful. Trustworthy guys and they made sure I got everything I n a very small amount of time. The staff was accommodating and everyone was extremely helpful. Trustworthy guys and they made sure I got everything I needed. 10/10 More

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Great customer service. Goes beyond what is expected from a dealer. Amazing atmosphere in the shop, and just a great overall experience. Would always come back and buy my next car from them. They take care o a dealer. Amazing atmosphere in the shop, and just a great overall experience. Would always come back and buy my next car from them. They take care of their employees and that we as customers can feel and see. More

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My wife & I were looking to lease a new Jeep. We visited Salerno Duane and were placed with Sergio. This was our first time leasing & we were unsure how the process works. He went over what was realistic fo Salerno Duane and were placed with Sergio. This was our first time leasing & we were unsure how the process works. He went over what was realistic for us within our budget and how a lease would work. We weren’t prepared to buy that day and wanted to see other options. We contacted brokers online who either didn’t get back to us timely or were trying to place us in something out of our budget range. Two weeks later we went back to Sergio prepared to get a vehicle. He didn’t have it on his lot, but was able to get the color & amenities we wanted from a partner lot in the price range we needed to be in. We were in our car three days later. I wouldn’t hesitate to recommend Salerno Duane & especially our salesman Sergio to anyone looking to buy or lease a new Jeep. More

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Sergio was wonderful! Kind helpful and made this process a breeze. Very laid back dealership with a cute area to sit. Would recommend Sergio and this dealership to anyone:) a breeze. Very laid back dealership with a cute area to sit. Would recommend Sergio and this dealership to anyone:) More

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I wish I could give Sergio a 1 million stars. It was the best car lease experience I’ve ever had. Love my new car. Love my new car sales person!! Will be sending lots and lots of business his way!! Thank yo best car lease experience I’ve ever had. Love my new car. Love my new car sales person!! Will be sending lots and lots of business his way!! Thank you Sergio for being so professional, helpful, knowledgeable and patient with answering all my questions. Thank u thank u thank u!! More

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Sergio was so personable and friendly, he made the process smooth and painless, plus he had a lot of knowledge both on vehicle and life! Thank you so much process smooth and painless, plus he had a lot of knowledge both on vehicle and life! Thank you so much More

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