Serina Sprecco | Page 2

Volkswagen of Duluth responded

Hello, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Serina at VW of Duluth. It's fantastic to know that she respected your role as the primary buyer and provided the attentive, inclusive service we strive for. We're also delighted that your experience stood out positively from other dealerships. Your recommendation, especially to other women, is the highest compliment we could receive. We look forward to welcoming you and anyone you refer to us in the future. Thank you for choosing VW of Duluth, and we hope to serve you again soon! Best regards, The Team at VW of Duluth

Volkswagen of Duluth responded

Hello, Thank you so much for your glowing review! We are delighted to hear that you received excellent customer service from our team at VW of Duluth. It's great to know that our staff was helpful and knowledgeable, working diligently to find the perfect vehicle for you and willing to compete to earn your business. Your endorsement means a lot to us, and we appreciate your recommendation to future customers. We look forward to seeing you again and assisting anyone you send our way. Thank you for choosing VW of Duluth! Best regards, The Team at VW of Duluth

Volkswagen of Duluth responded

Hello, Thank you for the wonderful review! We're thrilled to hear that you found our team to be great and our service friendly. It's also great to know that our facilities met your expectations in cleanliness and organization. We're delighted that we had exactly what you were looking for! Your feedback is very much appreciated, and we look forward to serving you again in the future. Thank you for choosing us! Best regards, The Team

Volkswagen of Duluth responded

We're delighted to hear that your experience with the service process at VW of Duluth was not only easy but also efficient. Keeping our customers informed every step of the way is a key part of our commitment to transparency and customer satisfaction. It's wonderful to know that our team lived up to this promise during your visit. Your feedback is greatly appreciated, as it reinforces our dedication to providing an outstanding service experience. We believe that communication is crucial, and we're glad you found value in the updates provided by our team. Thank you for trusting us with your vehicle. We're here for you whenever you need service, advice, or support in the future. Looking forward to serving you again! Warmest regards, The Service Team at VW of Duluth

Volkswagen of Duluth responded

Thank you so much for your positive review! We're thrilled to hear that our team did a great job taking care of you. It's our top priority to ensure that every customer feels fully supported and satisfied with their experience. Knowing that you would buy from us again is the highest compliment we could receive. We look forward to the opportunity to serve you in the future and continue to meet your expectations. Thank you for choosing us, and don't hesitate to reach out when you're ready for your next purchase!

Volkswagen of Duluth responded

Hello! We're thrilled to hear you had a positive experience at VW of Duluth. It's our top priority to ensure our customers feel valued and attended to, right from the moment they step onto our lot. We're glad that having your chosen vehicle ready and waiting made a great impression. If there’s anything more we can do to assist with your purchase or any questions you have about the vehicle, please don't hesitate to reach out. Thank you for considering us for your automotive needs, and we hope to see you again soon!

Volkswagen of Duluth responded

Thank you for the kind review! We are overjoyed to hear that you had a great experience with Anjay. Please don't hesitate to reach out if you need anything in the future. - The VW of Duluth Team

Volkswagen of Duluth responded

We're overjoyed to hear that you found our staff friendly and welcoming, and that we could make you feel comfortable throughout your visit. It's always our aim to provide an environment where our customers can feel at ease and confident in their experience. Thank you for choosing us, and we look forward to welcoming you back to VW of Duluth!

Volkswagen of Duluth responded

Thank you for your feedback and the 4-star review. We're glad that we could accommodate you in finding the right car. We apologize if our eagerness to assist came off as too aggressive — that is certainly not our intention. We always strive to maintain a balance between being helpful and respecting our customers' space and decisions. Your input is invaluable and will help us to refine our approach. We appreciate your business and hope to serve you again while ensuring a more comfortable experience.

Volkswagen of Duluth responded

Thank you very much for your wonderful review and for highlighting Anjay and Serena's efforts in making your experience with us at VW of Duluth one of the best you've had. We're delighted to hear that Anjay was a pleasure to work with and that Serena provided valuable assistance with your trade-in process, ensuring everything was fair and transparent. Our team is dedicated to offering personalized and attentive service to each of our customers, and it's rewarding to know we've achieved that with you. We're especially thrilled you love your new Beetle – it's a fantastic choice! Your recommendation means the world to us, and we're grateful for your support. Remember, we're here for any of your future needs, whether it's service, maintenance, or just another chat about how much fun it is to drive a Beetle. Thank you for choosing VW of Duluth, and we look forward to serving you and any friends or family you refer to us in the future!