Serina Sprecco | Page 3

Volkswagen of Duluth responded

Thank you for the kind review! We are overjoyed to hear that you had a great experience with Anjay. Please don't hesitate to reach out if you need anything in the future. - The VW of Duluth Team

Volkswagen of Duluth responded

We're overjoyed to hear that you found our staff friendly and welcoming, and that we could make you feel comfortable throughout your visit. It's always our aim to provide an environment where our customers can feel at ease and confident in their experience. Thank you for choosing us, and we look forward to welcoming you back to VW of Duluth!

Volkswagen of Duluth responded

Thank you for your feedback and the 4-star review. We're glad that we could accommodate you in finding the right car. We apologize if our eagerness to assist came off as too aggressive — that is certainly not our intention. We always strive to maintain a balance between being helpful and respecting our customers' space and decisions. Your input is invaluable and will help us to refine our approach. We appreciate your business and hope to serve you again while ensuring a more comfortable experience.

Volkswagen of Duluth responded

Thank you very much for your wonderful review and for highlighting Anjay and Serena's efforts in making your experience with us at VW of Duluth one of the best you've had. We're delighted to hear that Anjay was a pleasure to work with and that Serena provided valuable assistance with your trade-in process, ensuring everything was fair and transparent. Our team is dedicated to offering personalized and attentive service to each of our customers, and it's rewarding to know we've achieved that with you. We're especially thrilled you love your new Beetle – it's a fantastic choice! Your recommendation means the world to us, and we're grateful for your support. Remember, we're here for any of your future needs, whether it's service, maintenance, or just another chat about how much fun it is to drive a Beetle. Thank you for choosing VW of Duluth, and we look forward to serving you and any friends or family you refer to us in the future!

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with Serena and Samantha. We are thrilled to hear that they were able to provide you with the exceptional service we strive to deliver to all our customers. At VW of Duluth, we believe in going above and beyond to meet our customers' needs, and we're glad to see that reflected in your visit. We'll make sure to pass along your compliments to both Serena and Samantha – they'll be delighted to know their efforts are appreciated. Thank you for choosing us, and we look forward to serving you again in the future

Volkswagen of Duluth responded

It's heartwarming to hear such glowing remarks about your experience with VW of Duluth. Your description paints a picture of an exceptional dealership that not only prioritizes customer service but also excels in creating an inviting and friendly atmosphere. The emphasis on efficiency, alongside the knowledgeability and kindness of every staff member, truly sets VW of Duluth apart. Navigating through the car buying process can often be daunting, so it's fantastic to know that the team made your experience smooth and stress-free. This level of service is what we strive for with every customer interaction. Thank you for sharing your positive experience. It's feedback like yours that inspires and motivates us to continue delivering exceptional service. We're delighted you chose VW of Duluth for your car buying needs and look forward to assisting you in any way we can in the future.

Volkswagen of Duluth responded

I'm glad to hear about your positive experience at Volkswagen of Duluth! It sounds like their dealership made a great impression on you with its cleanliness and welcoming atmosphere. It's also wonderful to know that the staff there were not only knowledgeable but also very friendly, which can make all the difference when you're looking for a new car. Your recommendation is valuable for others considering their options for a car dealership. Thank you for sharing your thoughts!

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with us. We're overjoyed to hear that Serina and Keagan provided you with friendly, helpful, and straightforward service. Our team prides itself on being accommodating and knowledgeable, and it's wonderful to know that we were able to make your buying experience a good one. We always strive to ensure our customers feel supported and informed throughout their journey with us, and it's heartening to receive such positive feedback. Serina, Keagan, and the rest of our team are here for you, should you need any further assistance or have any questions in the future. Thank you for choosing us, and we look forward to the opportunity to serve you again. Warmest regards,

Volkswagen of Duluth responded

Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear about your positive buying experience with us, and that Serina and Keagan stood out for their accommodating, knowledgeable, and straightforward service. It's fantastic to know that our team's efforts made your purchase process enjoyable. We strive to provide friendly and helpful service to every customer, and it's rewarding to see this reflected in your experience. We hope you enjoy your purchase, and please don't hesitate to reach out for any further needs or questions. Looking forward to welcoming you back in the future! Best wishes,

Volkswagen of Duluth responded

Thank you for your great review. Congrats on your new Volkswagen!