Service Advisor | Page 13

My wife and I walked into the dealership intending only to test drive. I always dread having to deal with sales people in any fashion, and when Johnny Hoy walked out into the lot to greet us, I was prepare to test drive. I always dread having to deal with sales people in any fashion, and when Johnny Hoy walked out into the lot to greet us, I was prepared to completely ignore him. Well, Johnny was nothing like I expected. We told him we wanted to test drive a Stelvio and, of course, he was happy to accommodate. It was his low pressure style of basically just showing us the features of the car and the lack of any helicopter hovering around us that started us to move on the direction of considering a purchase. We let Johnny go crunch some numbers for us. And, it was then that we learned the dealership only sells at MSRP. I was blown away that a premium luxury dealer did not try to mark up. There was no back and forth nonsense of negotiations, and Johnny was a dream to work with. Johnny Hoy deserves full 5 star credit for turning a "drive only" customer into a full blown sale, simply because he's an honest salesman and his method is so low pressure. The entire industry can learn something from him. More

by CHRISMBEE Verified Customer Verified Customer

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I had Fiat and Alfa Romeo of St. Louis Park swap my winter tires and wheels for my summer tires and wheels last week, and it was business as usual, which is to say, just great. Virtually everyone on s winter tires and wheels for my summer tires and wheels last week, and it was business as usual, which is to say, just great. Virtually everyone on staff knows me by first name and always greet me with a smile. Most of my visits to the dealership are routine, and typically brief, so I don't need to use one of their courtesy cars. I just hang out and usually chat with the folks up front to catch up on the industry and our so-called social lives. Some days I just stop in to say hi. It's always a pleasant experience. More

by HOWNOWCB Verified Customer Verified Customer

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The car has been a dream; so much fun to drive. It needed some regular service and we like the dealership. Thanks for the knowledgeable and fast service. needed some regular service and we like the dealership. Thanks for the knowledgeable and fast service. More

by KELABOONE Verified Customer Verified Customer

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The was No spirit of hospitality", especial in the waiting room, Get the FISH! video it will do wonders for crew. Make people feel at home. waiting room, Get the FISH! video it will do wonders for crew. Make people feel at home. More

by HENSRUD Verified Customer Verified Customer

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Customer for over two years and they have always been very professional and friendly. Before I leave they make sure that I am satisfied and all questions and concerns have been taken care of. My Alfa R very professional and friendly. Before I leave they make sure that I am satisfied and all questions and concerns have been taken care of. My Alfa Romeo Stelvio has been an excellent and amazing vehicle. More

by JIM.GRAFSTROM Verified Customer Verified Customer

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The team at Alfa of Minneapolis is fantastic to work with. I won't take my Alfa anywhere else for service. Gabby the the whole team are friendly and easy to work with. with. I won't take my Alfa anywhere else for service. Gabby the the whole team are friendly and easy to work with. More

by JESSMPLS Verified Customer Verified Customer

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Great customer service and communication; fair price; Gabby is awesome, very supportive and explaining every detail and what was needed to be done, certainly a great customer service Gabby is awesome, very supportive and explaining every detail and what was needed to be done, certainly a great customer service More

by EDUARDO.RONQUILLO Verified Customer Verified Customer

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Great service and friendly staff! Had my winter tires swapped for summer tires and updated a code for dynamic mode. I’ll continue to use there services for future visits. swapped for summer tires and updated a code for dynamic mode. I’ll continue to use there services for future visits. More

by ALDAHLMEIR Verified Customer Verified Customer

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I had two visits for minor problems for my giulia and both experiences have been excellent! Friendly and honest staff who get the job done! both experiences have been excellent! Friendly and honest staff who get the job done! More

by IsaacK Verified Customer Verified Customer

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Paid over $1000 for repairs to my front and back drivers side wheels, had to come back and have ball joint repair done again, and now my front wheel makes an annoying noise it never made before side wheels, had to come back and have ball joint repair done again, and now my front wheel makes an annoying noise it never made before More

by TIFFANY Verified Customer Verified Customer

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