Service Department
Service Department at Subaru of Jacksonville

Service Department | Page 21

Service Department

Subaru of Jacksonville

1717 St. Johns Bluff Road
Jacksonville, FL 32246

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4.8
749 Reviews
4.8

749 Reviews

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749 Reviews of Service Department

August 31, 2021

Dealership Rating
Employee Rating

Mike SVC manager great, disappointed vacuum interiors no longer done. More

by cherylleighhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McHeehan

August 31, 2021

Dealership Rating
Employee Rating

Completely disappointed every time I come here it looks like they always undermanned and they always blame you for your cars problems. Like if a customer is bringing a car for a problem your job is to look More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Needham , Michael Berry, Danny Kane Jr, Josh Sereda

Sep 13, 2021

Subaru of Jacksonville responded

Hi Juan! We've reached out, but have been unable to get in touch with you. Our Service Director, Carlos, also sent an email with his cell phone. We'd love to apologize and speak to you more about your experiences. That type of behavior from our team is absolutely not OK and we want to make sure it never happens again. Thank you for letting us know and we hope to speak with you soon.

August 28, 2021

Dealership Rating
Employee Rating

Great service, nice area to wait while car was being serviced. More

by Beth Nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Mulkey

August 26, 2021

Dealership Rating
Employee Rating

Perfect. Knowledgeable, fixed my problem and completed my service in record time. More

by Edymca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham

August 24, 2021

Dealership Rating
Employee Rating

Quick, Professional, Efficient. Dropped off my car and did some shopping nearby while I had my oil changed and tires rotated More

by michael.c.booker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Mulkey

August 23, 2021

Dealership Rating
Employee Rating

Quick service, detailed multipoint, promptly greeted on the service isle. Courteous and helpful advisor. I've hard my wrx serviced by both Subaru dealers here in SoJax is by far the better choice. More

by Ishmael_clement
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Berry

August 21, 2021

Dealership Rating
Employee Rating

Excellent Service good job .Michael B.is the soft spoken person..and in the service they fixed my car excellent! Great job 👍👍 More

by bubuyogrose
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham, Michael McClennon, Anna Woodward , Michael Berry, Danny Kane Jr, Craig Landry, Gabriel Mulkey, Josh Sereda

August 21, 2021

Dealership Rating
Employee Rating

I got there an hour early to see if I can get in earlier in which they did. Door protection edges were put on perfectly. The service advisor Mike Needham also assisted me to get rear wheel well push fastne More

by Eddiero8969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham

August 21, 2021

Dealership Rating
Employee Rating

Mike is absolutely awesome and everyone too. Thank you for everything. More

by eastcoastpoolsjax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham

August 21, 2021

Dealership Rating
Employee Rating

My husband took my Subaru crosstrek to your dealership to have recent recalls taken care of. He expressed that he had great experience. The service was great and very quick! Outstanding customer service! tha More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Kane Jr

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