Service Department
Service Department at Subaru of Jacksonville

Service Department | Page 20

Service Department

Subaru of Jacksonville

1717 St. Johns Bluff Road
Jacksonville, FL 32246

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4.8
747 Reviews
4.8

747 Reviews

Write a Review

747 Reviews of Service Department

September 15, 2021

Dealership Rating
Employee Rating

I have been dealing with these folks for years and they always surpass my expectations. From the service department to the guys in the parts department to the sales staff, they are all wonderful. No pressu More

by cfloyd3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anna Woodward , Josh Sereda

September 09, 2021

Dealership Rating
Employee Rating

As always the service was friendly knowledgeable and efficient. This car was my second purchase with this dealership due to my satisfaction the first time. I love my Subaru and this dealership. More

by Donna Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael McClennon

September 08, 2021

Dealership Rating
Employee Rating

All personnel very professional and helpful. Comfortable waiting area.Took me right away even though I did not have an appointment. Good explanation of the needed work. More

by Bbbrown58
Recommend Dealer
Yes

Other Employees Tagged: Michael Berry, Gabriel Mulkey

Sep 09, 2021

Subaru of Jacksonville responded

Thank you! You're the best!

Sep 08, 2021

Bbbrown58 responded

Yes I will be back

September 08, 2021

Dealership Rating
Employee Rating

Friendly, competent, efficient. I’ve never had to wait very long and facilities are comfortable. Prices are reasonable. As a Subaru owner, my plan is to use this service department as long as I have th More

by Bambi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael McClennon , Michael Berry, Gabriel Mulkey

September 04, 2021

Dealership Rating
Employee Rating

Always an outstanding experience. The staff is courteous and knowledgeable and the service is always done in a timely manner. We will keep bringing our Subarus back. More

by Kgcolluns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael McClennon , Michael Berry

September 03, 2021

Dealership Rating
Employee Rating

I generally HATE car purchasing! Most dealerships nickel and dime you for everything. My husband generally spends hours negotiating to achieve a fair deal. This is frequently an unpleasant and contentious p More

by clharris
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Parts Department, Savannah O'Connor , Ken Chancey, Nando DiPasquale, AJ Miller

September 03, 2021

Dealership Rating
Employee Rating

Very good experience. My first experience with Subaru. I had a Honda before and you would wait forever for an oil change. Very quick at Subaru!!! Thank you!! Love my 2016 Outback More

by Markfisher14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Berry

September 01, 2021

Dealership Rating
Employee Rating

Courteous, prompt, and minimal wait time in pleasant surroundings. Phone call was answered promptly. I was able to get service without an appointment. Even the coffee I had during my short wait time w More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael McClennon

August 31, 2021

Dealership Rating
Employee Rating

Mike SVC manager great, disappointed vacuum interiors no longer done. More

by cherylleighhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McHeehan

August 31, 2021

Dealership Rating
Employee Rating

Completely disappointed every time I come here it looks like they always undermanned and they always blame you for your cars problems. Like if a customer is bringing a car for a problem your job is to look More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Danny Kane Jr, Mike Needham , Michael Berry, Josh Sereda

Sep 13, 2021

Subaru of Jacksonville responded

Hi Juan! We've reached out, but have been unable to get in touch with you. Our Service Director, Carlos, also sent an email with his cell phone. We'd love to apologize and speak to you more about your experiences. That type of behavior from our team is absolutely not OK and we want to make sure it never happens again. Thank you for letting us know and we hope to speak with you soon.

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