Service Department | Page 29

Express Service is amazing ! Quick, efficient, polite, friendly. And if you decline a particular service, they accept that and move on . Just an overall pleasant experience. polite, friendly. And if you decline a particular service, they accept that and move on . Just an overall pleasant experience. More

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The dealership secured a loner car for me and scheduled the recalls while also fixing my radio issue in the same visit, which was helpful due to my distance from the dealership. the recalls while also fixing my radio issue in the same visit, which was helpful due to my distance from the dealership. More

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This was the easiest purchase of a vehicle I ever had. My sales person was Steven Barba and he was exceptional. He was so concerned about my safety in the vehicle and took extra time to make sure I unde My sales person was Steven Barba and he was exceptional. He was so concerned about my safety in the vehicle and took extra time to make sure I understood how to work the features. When he gave me all of my paperwork he said "Make sure you don't leave this in the car as it has all of your personal information". He was a true professional and it was a joy to work with him. I don't think the entire transaction from when I stepped on the lot to look at the cars to when I drove off the lot was 3 hours. The finance person I worked with was also wonderful. I did need to bring the car in for service 4 days later. The service people were ok. They were more concerned about getting me off the in and out of their office then being concerned about a car with less than 250 miles not starting. Steven Barba paved the way and was waiting for me when I got to the dealership. HE was exceptional again and got me into the service area and out the door within minutes. If not for him I would have been waiting. When I picked up the car the next day the service people said. "Gee we are sorry that happened, so surprised on a car that has less than 250 miles on it". Nothing about what can we do about you having to take time to jump start my BRAND NEW CAR and having to take time out of my day twice to come and get it fixed. Not happy with that at all. The car was so dirty when I picked it up. They did not even try to clean it as a courtesy. Very shocked that they didn't try to make amends for having to deal with an issue after having the car for 4 days... More

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Always pleasant and not pushy in trying to get the customer to buy something they don’t currently need. They take the time to explain and offer options. customer to buy something they don’t currently need. They take the time to explain and offer options. More

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Subaru of Jacksonville has treated me honestly and fairly over the years since the purchase of my Forester. It is a pleasure doing business with them. over the years since the purchase of my Forester. It is a pleasure doing business with them. More

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Service takes too long even when you make an appointment. And when my car was “ready”. The Check Engine Light was still on. I don’t plan to buy another Subaru if this is the only dealership option available And when my car was “ready”. The Check Engine Light was still on. I don’t plan to buy another Subaru if this is the only dealership option available More

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Service staff is welcoming even if busy. They are efficient, informative and make me feel valued for my business. The space is clean and attractive. efficient, informative and make me feel valued for my business. The space is clean and attractive. More

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Excellent Service. Car taken in ahead of appointment time. Estimated service time was actually less than predicted. Loaner car immediately available. Notified as soon as auto was ready. I couldn’t have time. Estimated service time was actually less than predicted. Loaner car immediately available. Notified as soon as auto was ready. I couldn’t have asked for a better service experience More

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We have owned a Subaru for years and you are the bedt dealer by far. Best service department we have ever experienced. You really take care of your customers. We appreciate all you do, thanks. dealer by far. Best service department we have ever experienced. You really take care of your customers. We appreciate all you do, thanks. More

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I appreciated the quick, courteous and professional service I was provided and look forward to returning for any future assistance with my 2019 Subaru Ascent service I was provided and look forward to returning for any future assistance with my 2019 Subaru Ascent More

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