Service Department | Page 19

Professional Friendly Helpful We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for mo We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for more than that👍 More

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Oil change and tire rotation Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. More

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UNACCEPTABLE WAIT TIMES Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand o Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand or suffer consequences More

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Nice people great service. I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain vehicle as a loaner, and did not receive that. But the service was very good. More

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Oil change Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! More

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Vehicle purchase, routine service The whole experience was exceptional from Dan who sold us our vehicke to the anaxing service department that keeps it safe and well maintained. This v The whole experience was exceptional from Dan who sold us our vehicke to the anaxing service department that keeps it safe and well maintained. This vehicke was for our youngest daughter to drive, will be going there to purchase a new vehicle for my husband and I as well. More

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All Aboard!! Customer friendly, comfy waiting room, great employees that bend over backwards and fun snacks, drinks and TV that I commandeer. What’s not to like? Customer friendly, comfy waiting room, great employees that bend over backwards and fun snacks, drinks and TV that I commandeer. What’s not to like? More

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Two different parts ordered wrong I purchased a 2018 Ford Explorer on the 10th 2019. It was supposed to be picked up a week earlier but when they went to install the new tow bar, they I purchased a 2018 Ford Explorer on the 10th 2019. It was supposed to be picked up a week earlier but when they went to install the new tow bar, they found out not only did they bring in the wrong one but not until after a hole was cut into the bumper for it lights hook up. So had to order the correct hitch package and a new bumper. The head rest in the 3rd row where broke, wrong parts ordered agin, after two trips they were finally installed, but the leather was torn during installation, so back again to get that repaired. More

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Good buying experience and service experience When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bi When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bit more but you pay for what you get. The shuttle service is nice, giving me more options to get to work. The shuttle drivers communicate well with pick up times and expectations. They do not speed and make it clear on when they can try to pick you up. On to the things that could be better. Their has been an over a month wait on service appointments for close to two years now. You do have the drive up fast lane that is first come first serve but that only makes it worse. I think it’s time for an expansion to increase the capacity. I understand it’s millions of dollars but in the long run it will pay off for your customers and more importantly your employees. I will say this being one of 12 cars waiting in the fast lane line at 6:30 am. Most of the employees didn’t seem like they were happy we were there. I think some of that push could be avoided if more appts were available. More

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Always A Stellar Experience I purchases my vehicle 3 years ago from Van Bortel and I must say I’m always impressed with their professionalism and family oriented atmosphere! Any I purchases my vehicle 3 years ago from Van Bortel and I must say I’m always impressed with their professionalism and family oriented atmosphere! Anytime I hand to take my vehicle to be serviced, I know I’m going to receive the best service possibly! It saddens me that I will be moving to Kentucky in September because I can’t see another Ford dealership catering to my needs as this one does! I’ll be popping in periodically to say heyyy! Keep up the awesome work!! More

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