Service Department | Page 20

Best truck mechanics in the Rochester area I've been with Vanbortel Ford for many years. During that time our business relationship has been cemented as now they do all my work. I recommend y I've been with Vanbortel Ford for many years. During that time our business relationship has been cemented as now they do all my work. I recommend you try this Ford dealership as they have integrity and they will do their upmost to take care of you. More

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Fast Courteous and Affordable. The fast lane is excellent for minor service. They work with you to get you in and out. Great flow in the different departments and everyone knows th The fast lane is excellent for minor service. They work with you to get you in and out. Great flow in the different departments and everyone knows there job. Makes for a efficient and easy experience. More

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Exceptional experience I always have a great experience getting my car serviced at Van Bortel Ford. They have convenient hours, fast service and they offer a shuttle servic I always have a great experience getting my car serviced at Van Bortel Ford. They have convenient hours, fast service and they offer a shuttle service if needed. I have recommended Van Bortel to friends and family More

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F-350 engine repair The technician was able to determine the problem with my Ford F-350 and performed the necessary repairs. The shuttle service was great as well, takin The technician was able to determine the problem with my Ford F-350 and performed the necessary repairs. The shuttle service was great as well, taking me home and then coming back to get me when the work was complete. Couldn't ask for better service. More

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New key with coding The Parts department was quick and courteous. I called ahead and was told to come in at my convenience, I arrived and gave my key and info to the gent The Parts department was quick and courteous. I called ahead and was told to come in at my convenience, I arrived and gave my key and info to the gentleman at the desk and waited in the waiting room for the key to be made and programmed to my vehicle. I was in and out in about thirty minutes and the key works wonderfully. More

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Oil change I have been taking my Fusion to a local shop assuming dealer would charge more for services. I felt I owed it to Van Bortel to bring car in for this o I have been taking my Fusion to a local shop assuming dealer would charge more for services. I felt I owed it to Van Bortel to bring car in for this oil change/tire rotation because they had recently done a fairly simple task for me at no charge. I had a reasonably positive experience now with Van Bortel, but just can’t pay $46 for these services that cost me $32 at the local shop. More

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My 2017 Escape Everything went perfect! I arrived a little early and I was taken care of right away. Walked to the plaza for breakfast came back and within a few min Everything went perfect! I arrived a little early and I was taken care of right away. Walked to the plaza for breakfast came back and within a few minutes I was closed out and on my way. The only snag I found was the entrance to the service dept. seemed a little congested and hard to maneuver with all the autos trying to get in and out. Thanks again and I will be back! More

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Ongoing Transmission issues I've had my auto in 4-5 times for various transmission/clutch issues. Ford doesn't seem to care... but this dealership has gone above and beyond to I've had my auto in 4-5 times for various transmission/clutch issues. Ford doesn't seem to care... but this dealership has gone above and beyond to make things right. More

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QUICK SERVICE DEPT Helpful..sought out answers to questions did not have answers for...provided a reasonable time expectation..and it took much less then that..this is m Helpful..sought out answers to questions did not have answers for...provided a reasonable time expectation..and it took much less then that..this is much appreciated More

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Honest I have never felt pressured regarding repairs on any of our 3 vehicles, that might not be necessary. They always explain the problem and give you ad I have never felt pressured regarding repairs on any of our 3 vehicles, that might not be necessary. They always explain the problem and give you advice and leave the decisions up to the customer. We love Vanbortel Ford! More

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