Service Department
Service Department at Van Bortel Ford

Service Department | Page 18

Repairs & Service

Van Bortel Ford

71 Marsh Rd.
East Rochester, NY 14445

4.7
337 Reviews
4.7

337 Reviews

Write a Review

337 Reviews of Service Department

July 25, 2019

Dealership Rating
Employee Rating

Treated like A Queen A quality dealer who CARES from the sale to service needs. Will be back for more of my cars needs and will probably purchase another vehicle. More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allen Hawkins, Bryan Zemaitis, Christin Lanzalaco , Lee Daubenspeck

Jul 26, 2019

Van Bortel Ford responded

Thank you so much for your wonderful feedback and your business!! We look forward to working with you in the future!

July 25, 2019

Dealership Rating
Employee Rating

Good service; hard to get appointment While I am usually satisfied with the work/maintenance from Van BORTEL, it is not easy to make an appointment. Recently they no longer have online app More

by FportFord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 25, 2019

Van Bortel Ford responded

Thank you very much for your continued business and your feedback! We understand your frustration with the wait for a service appointment. We are aware this is happening and we are looking into options to correct this. Our service department has become so popular that we get very booked up. We still offer online scheduling on our website, we apologize if it did not work for you!

July 25, 2019

Dealership Rating
Employee Rating

Great customer service, from sales to service. Only had one service visit, scheduled maintenance. Treated very well, and timely service. Matt was great to deal with. My wife got what she wanted in More

by Charleyfixit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt German

Jul 25, 2019

Van Bortel Ford responded

Thank you so much for choosing to also service with us!

July 23, 2019

Dealership Rating
Employee Rating

Great Service Always friendly and courteous from check in to check out. I was kept informed of the progress and everything that needed to be done was completed in t More

by Dean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 25, 2019

Van Bortel Ford responded

That's what we like to hear! Thank you so much!!

July 23, 2019

Dealership Rating
Employee Rating

Quick Excellent Service I used Vanbortel's Quick Lane for my Fusion's 25000 mile maintenance. The service was quick, complete and reasonably priced. Always friendly, prof More

by Fusion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2019

Van Bortel Ford responded

Thank you so much for your continued business! We are so happy you choose to keep coming back to see us!

July 22, 2019

Dealership Rating
Employee Rating

Professional Friendly Helpful We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for mo More

by Smiley C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Claxton Wells

Jul 22, 2019

Van Bortel Ford responded

We love hearing that you love coming here! Thank you so much!

July 21, 2019

Dealership Rating
Employee Rating

Oil change and tire rotation Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. More

by Memens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2019

Van Bortel Ford responded

Thank you so much! Glad we could be of assistance!

July 20, 2019

Dealership Rating
Employee Rating

UNACCEPTABLE WAIT TIMES Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand o More

by Explorer 2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack shuttle driver

July 20, 2019

Dealership Rating
Employee Rating

Nice people great service. I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain More

by Berbs27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2019

Van Bortel Ford responded

So glad we could help, and we apologize that we did not have the loaner available that you expected. Thank you for your business and your feedback!

July 19, 2019

Dealership Rating
Employee Rating

Oil change Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! More

by Costello1531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2019

Van Bortel Ford responded

That means so much to us! Your vehicles are in good hands!! Thank you!!

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