Service Department | Page 18

Treated like A Queen A quality dealer who CARES from the sale to service needs. Will be back for more of my cars needs and will probably purchase another vehicle. A quality dealer who CARES from the sale to service needs. Will be back for more of my cars needs and will probably purchase another vehicle. More

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Good service; hard to get appointment While I am usually satisfied with the work/maintenance from Van BORTEL, it is not easy to make an appointment. Recently they no longer have online app While I am usually satisfied with the work/maintenance from Van BORTEL, it is not easy to make an appointment. Recently they no longer have online appointment setting and when I called, they simply recommended the drop-off. For working parents that need access to their vehicles, this is not helpful. I don’t mind booking out but the long long waits have gotten worse over the year + I’ve worked with them. More

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Great customer service, from sales to service. Only had one service visit, scheduled maintenance. Treated very well, and timely service. Matt was great to deal with. My wife got what she wanted in Only had one service visit, scheduled maintenance. Treated very well, and timely service. Matt was great to deal with. My wife got what she wanted in "our" truck. More

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Great Service Always friendly and courteous from check in to check out. I was kept informed of the progress and everything that needed to be done was completed in t Always friendly and courteous from check in to check out. I was kept informed of the progress and everything that needed to be done was completed in the time I was quoted. More

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Quick Excellent Service I used Vanbortel's Quick Lane for my Fusion's 25000 mile maintenance. The service was quick, complete and reasonably priced. Always friendly, prof I used Vanbortel's Quick Lane for my Fusion's 25000 mile maintenance. The service was quick, complete and reasonably priced. Always friendly, professional and excellent service in the 6 years I've been a Vanbortel customer More

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Professional Friendly Helpful We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for mo We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for more than that👍 More

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Oil change and tire rotation Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. More

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UNACCEPTABLE WAIT TIMES Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand o Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand or suffer consequences More

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Nice people great service. I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain vehicle as a loaner, and did not receive that. But the service was very good. More

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Oil change Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! More

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