Seth Greenwall | Page 7

Bulldog Kia responded

Good Afternoon, I received your review and escalated complaint and want to address your concerns. We apologize for any miscommunication but do want to clarify a few things addressed in your concern. I took a look at your contract and it is laid out on the page in clear terms where the free service is for 24 months or four free oil changes; whichever comes first. The oil changes are complimentary for buying from Bulldog Kia and are at no expense to the customer. We offer this free service as a thank you to our customers for their business. We have to have limits on our contracts and the limit for the free oil changes is two years or four free oil changes; whichever comes first. The average driver does not put 20,000 miles per year on a vehicle so we base this on average driving behaviors. We cannot leave that open to any limit as that could end up being too costly for us to offer this service to our customers for free. For this reason, we go over the contract with our customers at time of purchase and explain that the first two years' oil changes are free or the first four oil changes; whichever comes first. After the explanation is given, our customers sign the form acknowledging that they understand. Your contract was signed and agreed to. Kia offers customers free oil changes for some customers when they fill out the surveys sent and that is another way our customers can get a great deal on service related visits. For the key concern, that is something that must be purchased. Bulldog Kia has never offered a one-year free key replacement service. It is only offered at an additional charge and that was declined on your contract. We offer free dent protection for the first year, but do not offer free key replacement. This was not purchased with your contract and so we are unable to do that for free. We cannot verify what an employee may or may not have offered to the customer if the employee is no longer employed here, however, we can assure you that our team is trained to reference back to the contract at all times as it must be in writing if they are offering something to the customer outside of what is normally offered. We understand your frustration and apologize for any miscommunication. We hope you will give Bulldog Kia another chance to service your vehicle and work with your family. We value our customers and have been ranked number one in customer service for years. That accomplishment does not come easy and our team is highly trained to handle various situations as to be able to offer great service to all of our customers. Please feel free to reach out to me directly and let me know if you would like to set up a time to discuss your situation further or if there is a way that I can assist you. Thank you! - Anastasia, Customer Care Manager 706-608-5589 anastasia@bulldogkia.com

Bulldog Kia responded

Thank you for the amazing review Bill! We are so glad that Will was able to assist you with the purchase of your new 2020 Kia Telluride! It is an amazing vehicle and we are sure that you will love it just as much, if not more, than the other three Kias you have had in the past. We appreciate your business and thank you for choosing Bulldog Kia for your purchase. Have a great day and let us know if you have any questions or need anything before your first free oil change!

Bulldog Kia responded

Thank you so much for the amazing review! We appreciate your business and are so thankful that you chose to purchase from Bulldog Kia because of the past experience you have had with our Service Department. We work hard to ensure that all of our customers are appreciated and well taken care of in all of our departments so that you have the comfort in knowing you can come to our Sales, Service or Parts department and get the same high quality of customer service at all times. We hope you are loving the new Kia Soul and look forward to seeing you at your first free oil change! Have a great day and thank you again!

Bulldog Kia responded

Thank you for the excellent review! We are so glad that your car buying experience at Bulldog Kia wasn't anything like a root canal and you had a wonderful experience! The Kia Soul is a great vehicle and we are sure that you will absolutely love it! William is a great team member and we are glad he was able to assist you in your recent purchase. We look forward to seeing you at your first free oil change and hope you have a great day!

Bulldog Kia responded

Thank you so much for the great review! We are so glad that you had an excellent customer service experience and that we were able to assist you in getting a new Kia Telluride. It is one of our fastest selling models right now and we know that you will love all the upgrades and convenient features this classy vehicle has to offer! Thank you for choosing Bulldog Kia. We appreciate your business and we look forward to seeing you again at your first service visit. Happy driving!

Bulldog Kia responded

Thank you so much for the great review! Michael is a great employee here at Bulldog Kia and he works really hard to serve his customers to get them a great deal on a great vehicle. We are so glad that we were able to assist you in getting a quality vehicle that you love that also has lasting value. We appreciate your business and look forward to seeing you again at your first service appointment.

Bulldog Kia responded

Thank you so much for taking the time to leave us an amazing review! We appreciate your business and love hearing about your experiences. Beau is an excellent service manager and a great leader and we are so glad you have wonderful experiences with our service team. Thank you for your loyalty not only to Kia, but to Bulldog Kia. It means so much to us that you are apart of the Bulldog Kia family and we look forward to continue serving you with the same eagerness and great customer service. Have a wonderful weekend!

Bulldog Kia responded

Thank you so much for the incredible review! We truly view your family as our family and thank you so much for your business over the years! Being in a car accident can be a stressful and scary time and we recognize this here at Bulldog Kia. When our customers come in to see us after such a difficult experience, we strive to ensure they are met with comfort, friendliness and are well taken care of. The Kia Sorento and the Kia Optima are both amazing vehicles and we are happy to hear that you loved them both! Our maintenance team is amazing and we truly believe we have a rock star staff. Thank you for your business and we look forward to seeing you again soon. Happy driving!

Bulldog Kia responded

Thank you so much! We appreciate your business and you taking the time to leave us such a wonderful review. Crystal is a great team member and we are so glad that she, Seth, and Jason were able to quickly assist you in getting a new vehicle. Thank you for choosing Bulldog Kia again, and we look forward to seeing you soon at your first service visit. Have a great week!

Bulldog Kia responded

Thank so you much for leaving us a wonderful review! We are so glad that our team was able to assist you in getting a new Kia Sportage! Customer service is our number one priority and we are happy to go above and beyond to work out a great deal with respect to our customers' needs and budget. We appreciate your business and thank you for choosing Bulldog Kia. We look forward to seeing you again at your first service visit. Have a great rest of the week!