Shahat Mohamed | Page 84

Easy buying experience Worked with Al , pricing was straight forward. Al is very personable, and easy to deal with. Dealership is bright and clean, nice customer lounge als Worked with Al , pricing was straight forward. Al is very personable, and easy to deal with. Dealership is bright and clean, nice customer lounge also. Would highly recommend. More

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Wonderufl Experience and Very Thorough I highly recommend Heiser Toyota. We are new to leasing and Al walked us through the process and made sure we had no questions by the end of it. They I highly recommend Heiser Toyota. We are new to leasing and Al walked us through the process and made sure we had no questions by the end of it. They worked with us to get it to a price that I was comfortable with. When we came to pick up the car, we were a little thrown off that they were going try and sell us more. I wish this would have been communicated earlier so I could have my night planned accordingly. It took an hour and a half to just pick up our car/sign the final paperwork. Lastly, when we were finally leaving, the brought us the final bill and explain that we would receive a survey. They precedent to explain how the survey works and the ratings they wanted...it was a bit uncomfortable. Overall - HIGHLY RECOMMEND AL!!! More

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Great experience I would highly recommend Becky and Heiser Toyota. Becky was knowledge and helpful, and there was no pressure to make a purchase decision. We checked I would highly recommend Becky and Heiser Toyota. Becky was knowledge and helpful, and there was no pressure to make a purchase decision. We checked other Milwaukee area Toyota dealers and Heiser had the best pricing for our new vehicle purchase. Thank you Becky! More

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Very Happy with Ours Sales Person and our Purchase!! My wife and I went to Heiser Toyota to check out the new 4Runners. We were looking for a replacement for her 2004 4Runner which had 219,000 miles on My wife and I went to Heiser Toyota to check out the new 4Runners. We were looking for a replacement for her 2004 4Runner which had 219,000 miles on it. The old 4Runner had been dependable and still ran great but we felt it was time to trade up. We met Andy at the dealership and he were immediately impressed by his friendliness. He proved to be extremely knowledgeable and down to earth. He was completely honest and forthright in answering all of our questions and addressing any concerns we had. Andy went above and beyond in ensuring our vehicle was in the best condition possible when we picked it up. All-in-all it was a pleasure dealing with him. I would highly recommendation looking for a new or used vehicle to ask for Andy when they go to Heiser. The only reason I did not give my review 4 stars is because my wife and I were a bit annoyed at the finance department. We had an appointment set for 11:30 AM the morning we picked the vehicle up. We did not met with Vicky, the finance person, until after noon and the whole process took way too long. We didn't get out of there until almost 1:30 PM. We also did not care for the "up sell" on the purchase of the extended vehicle maintenance program. Our finance person, although friendly, slowed the process down by leaving us in the room alone several times to go check on various aspects of our purchase. We're not stupid, and know this is a sales ploy. The another sales manager, Shahat came in to make the "up sell" on the vehicle maintenance program. I would recommend Heiser talk with their finance group and not keep people waiting ... Dave S. More

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Great price and spectacular customer service I came to Heiser just because I wanted to see how a Prius sunroof worked, never thinking of buying from them. Joe was very helpful with explaining on I came to Heiser just because I wanted to see how a Prius sunroof worked, never thinking of buying from them. Joe was very helpful with explaining on how the Prius sunroof worked and then asked if he could bid on a Prius I was looking for, nothing pushy at all. I gave him what I was looking for and with the help of Bill Lawrence, New Car Manager, they unexpectedly found my Prius in the region and within in 4 days it was here with a great price. Joe was always in touch with me as we waited for my Prius to arrive, but once again never pushy as some sales people can be. The Prius arrived and it was everything that I wanted. Shahat Mohamed, Business Manager, was helpful and friendly walking us through signing all the paperwork as well. But here is where Joe stood out...he took all the time I needed to show me the dealership, talk me through all the manuals, helped link in my phone and apps to the Prius and then spent time to walk me through every aspect of my vehicle including helping me set up all my computer functions in the vehicle. Joe was methodical and patient going through every screen and app.He could have easily taken an easier way out by generalizing all info and not the hands on approach Joe took. Because of his effort and the support of Bill and Shahat, I've decided to bring this vehicle as well as my wife's Prius Prime to be serviced at Heiser Toyota. More

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Great buying experience Our salesperson (Joe K) was very knowledgeable about the vehicle we purchased. He was professional without the high pressure. Always concerned about Our salesperson (Joe K) was very knowledgeable about the vehicle we purchased. He was professional without the high pressure. Always concerned about our needs and matching the correct vehicle with our interests. Joe spent a lot of time with us making sure our questions were answered. After 50 years of car buying, this dealership and salesman was the most pleasurable experience I have had. We were extremely pleased when we drove off the lot and would recommend Heiser Automotive to anyone. Thank you Joe and H.A. Also, a thanks to Shahat for his professional follow up. More

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Very efficient and pleasant experience Dealership was great as was the service. Very friendly, answered all my questions and made my first car buying experience as easy as possible. Would h Dealership was great as was the service. Very friendly, answered all my questions and made my first car buying experience as easy as possible. Would highly recommend this dealership and Al Hussain as a salesman. More

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First time purchasing car--great experience! All of the employees I spoke with were incredibly friendly and helpful. This was my first time purchasing a car and I was nervous! Al worked with me f All of the employees I spoke with were incredibly friendly and helpful. This was my first time purchasing a car and I was nervous! Al worked with me for a few hours in order to find the best fit for me. He made me feel confident that I made the right decision. The dealership itself is clean and comfortable. More

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Smooth as silk We were met by Al Hussain, who was very easy to work with.....knowledgable and friendly. There was a large pool of possible autos, given the parameter We were met by Al Hussain, who was very easy to work with.....knowledgable and friendly. There was a large pool of possible autos, given the parameters we had settled upon. We found the car we wanted with little trouble, although we spent time going over pros and cons of 2 different cars. Once we decided, Al worked it so we could go home and fetch the title and other things we needed, and return in a few hours to pick up our new car. We came back with our large dog in tow, and she was welcomed also. (Nice for us). More

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Highly Recommend Dealer and Sales Staff This was my first purchase from this dealer and the experience was very positive. Al was extremely helpful, informing us about the car during two tes This was my first purchase from this dealer and the experience was very positive. Al was extremely helpful, informing us about the car during two test drives and answering all our questions afterward. The other sales staff and employees were also both courteous and helpful. I would not hesitate to recommend the dealership and its staff to friends looking to buy a car. More

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