Shane Nicely | Page 5

Shane and the entire Service team always do a great job. So helpful that we will always bring in our cars to Starling So helpful that we will always bring in our cars to Starling More

by BTHOMPSON33 Verified Customer Verified Customer

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I purchased all my vehicles from Starling. I was very happy until recent events. I went in on Oct. 27th, 2025 to get a routine tire rotation and oil change. Two days later, my tire control arm I was very happy until recent events. I went in on Oct. 27th, 2025 to get a routine tire rotation and oil change. Two days later, my tire control arm failed causing damage to the axle and other components. Luckily I was covered under my warranties. The team was very quick getting me towed and in a loaner. Four days later, I was notified my truck was ready so I went that morning and switched out my vehicle and take my truck to work. When I went to leave work the same day, my tire was flat. They sent a crew to come change my tire out but unfortunately the spare was not the right tire (I purchased this vehicle at 8k miles from starling in 2022). it was disappointing that I am having to go through this but know and feel Starling should own that they damaged my vehicle initially during the routine tire rotation. This damage was mostly likely caused by the lift but I cannot prove it. I plan to continue to use Starling but hope someone from upper management contacts me and hears the full story. More

by wbbailey6987 Verified Customer Verified Customer

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Excellent customer services! ! Great people! Honest, respectful and courteous!! Always a pleasure to work with!! ! Great people! Honest, respectful and courteous!! Always a pleasure to work with!! More

by havfaithn76 Verified Customer Verified Customer

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There staff seem very friendly helpful and willing to accommodate the customer every need. Thanks accommodate the customer every need. Thanks More

by rjcodyjr2 Verified Customer Verified Customer

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It is always easy working with Shane and having the complimentary shuttle is great. Thanks complimentary shuttle is great. Thanks More

by mbschaap Verified Customer Verified Customer

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They we honest about the time frame and provided great service while i was able to get work done in the lobby. service while i was able to get work done in the lobby. More

by Adam Verified Customer Verified Customer

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Enjoy our Chevy Traverse and the service was excellent. Thank you for the cake. Courteous team and excellent service. Thank you for the cake. Courteous team and excellent service. More

by Mary Parker Verified Customer Verified Customer

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Very clean dealer and friendly staff. Made sure I had everything taken care of and communicated the whole time. Made sure I had everything taken care of and communicated the whole time. More

by fvsmith95 Verified Customer Verified Customer

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Starling's service center is first class, especially SHANE NICELY. I'll continue to bring my vehicle to Starling for service. SHANE NICELY. I'll continue to bring my vehicle to Starling for service. More

by jmatthews4 Verified Customer Verified Customer

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Shane Nicely made the process from dropping the truck off, keeping me up to date on the progress and timeline, to picking up the vehicle seamless. Outstanding customer service and support. off, keeping me up to date on the progress and timeline, to picking up the vehicle seamless. Outstanding customer service and support. More

by DAVID.KARINSHAK Verified Customer Verified Customer

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