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Shane Phillips
Shane Phillips at Gullo Toyota of Conroe

Shane Phillips | Page 19

Service

Gullo Toyota of Conroe

500 I-45 S
Conroe, TX 77304

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4.6
237 Reviews
4.6

237 Reviews

Write a Review

237 Reviews of Shane Phillips

January 11, 2026

Dealership Rating
Employee Rating

I didn’t receive a fair offer on my trade in. It’s sad that the buyer looses on both ends. The trade in and then what your buying More

by HUSKY_KODA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Maxine ., Andy Ritter

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Jan 14, 2026

Gullo Toyota of Conroe responded

Hello, I'm sorry that you were disappointed by your recent experience at our dealership. We want to provide every customer with excellent service. Please reach out to me so I can discuss this with you further. Thank you, Paula Box Customer Relations Manager 936-442-4318

January 10, 2026

Dealership Rating
Employee Rating

Service and workmanship have always been excellent. Noticed prices have risen, which is not comforting. Also have paid in the past with a credit card and had not added fees but this time I had $30 adm More

by STEVE77590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Jan 11, 2026

Gullo Toyota of Conroe responded

Steve, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 10, 2026

Dealership Rating
Employee Rating

I've used Gullo for years. Buy and service my cars there. I am a loyal customer. More

by jsh61148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Jan 10, 2026

Gullo Toyota of Conroe responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gullo Toyota of Conroe to be a positive one. Please don't hesitate to reach out if you need anything else. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 08, 2026

Dealership Rating
Employee Rating

Wasn't a fan of the service tech trying to get me to do extraserviceaheadodtime More

by RICHARDMORALES777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jan 10, 2026

Gullo Toyota of Conroe responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Richard, and hopefully, we can get to the bottom of this. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.netHello, Thank you for bringing this to our attention. Your feedback is very important to us. Can you please contact me at your earliest convenience to further discuss your experience with our Service Department? I appreciate your time. Sincerely, Paula Box Customer Relations Manager 936-442-4318

January 06, 2026

Dealership Rating
Employee Rating

People are very friendly, they stand behind their work, the waiting period is usually within the time quoted. More

by JPTEXAS1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Jan 06, 2026

Gullo Toyota of Conroe responded

Thank you for choosing Gullo Toyota of Conroe. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 05, 2026

Dealership Rating
Employee Rating

Always excellent customer service. Very thorough in their inspections and never try to upcharge me. More

by tabitha.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Jan 05, 2026

Gullo Toyota of Conroe responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 04, 2026

Dealership Rating
Employee Rating

Your car wash scratched my car other than that everything was good got me in and out More

by BEEJAYROBERSON96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box

Print
Jan 05, 2026

Gullo Toyota of Conroe responded

Hello, It's always our goal to provide our customers with five-star service. We would appreciate a chance to speak with you about the condition of your vehicle after the car was done during your appointment with our Service Team. Please contact me at your convenience. I look forward to hearing from you! Best, Maxine Matamoros 936-442-4319

January 04, 2026

Dealership Rating
Employee Rating

Fantastic customer service from start to finish, explained in detail wait time and services to my truck. More

by Victor Aguirre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box

Print
Jan 04, 2026

Gullo Toyota of Conroe responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gullo Toyota of Conroe! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

January 01, 2026

Dealership Rating
Employee Rating

I was charged for a rental car change and was never contacted at all no call, no explanation… This is by far the worst Toyota dealership I have ever dealt with. Absolutely unacceptable service and a co More

by Randy W
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print

December 31, 2025

Dealership Rating
Employee Rating

Mr.Kapoor was extremely helpful, and exciting to work with. I love my new Car. Thank you!!! More

by BAEZDELIZA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box , salesman - Kapoor

Print
Dec 31, 2025

Gullo Toyota of Conroe responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Gullo Toyota of Conroe! Grant Gullo grantgullo@gullo.net General Manager

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