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Shane Phillips
Shane Phillips at Gullo Toyota of Conroe

Shane Phillips | Page 21

Service

Gullo Toyota of Conroe

500 I-45 S
Conroe, TX 77304

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4.6
215 Reviews
4.6

215 Reviews

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215 Reviews of Shane Phillips

November 01, 2025

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Employee Rating

Service was fast and efficient Waiting area was quiet Service personnel was helpful and friendly More

by chaz303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2025

Gullo Toyota of Conroe responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gullo Toyota of Conroe. We look forward to having you as one of our valued customers for many more years to come! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

November 01, 2025

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Employee Rating

Service excellent but I had to remove greasy fingerprints off seats and door panels. Had my other Toyota serviced at another Toyota Dealership rwo weeks ago and they washed the car and cleaned the interior w More

by BILL.BALDWIN32
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Nov 02, 2025

Gullo Toyota of Conroe responded

Thank you for bringing this to our attention, Bill, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

November 01, 2025

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Employee Rating

The team at Gullo Toyota offers great customer experience. From the time you walk in and walk out Thanks Josh More

by STONEYWELCH
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter

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Nov 01, 2025

Gullo Toyota of Conroe responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gullo Toyota of Conroe! Grant Gullo grantgullo@gullo.net General Manager

November 01, 2025

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Good customer service and fast service. It took about an hour from start to finish for a 20k service. Very happy. More

by juandanielmorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Nov 01, 2025

Gullo Toyota of Conroe responded

Thanks for sharing about your experience with Gullo Toyota of Conroe. We appreciate your business and hope to see you again soon! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

October 31, 2025

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Employee Rating

Express lube can be quick at the right time of day. I question the quality of work sometimes however, most recently I found the hood cowling was snapped out of place and broke a clip after returning f More

by Tundra Owner
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Recommend Dealer
Yes
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Oct 31, 2025

Gullo Toyota of Conroe responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

October 29, 2025

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Employee Rating

The time they took to finish the task was extremely long. I enjoyed the coffee, but their internet was very slow and unstable. More

by abbas.aboohamidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

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Oct 29, 2025

Gullo Toyota of Conroe responded

Thank you for your review, Abbas. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

October 29, 2025

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Employee Rating

Great service, all the crew are very professional and know their work very well. Good job More

by SRQ_ALIKHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine . , Noah

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Oct 29, 2025

Gullo Toyota of Conroe responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

October 28, 2025

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Friendly, good customer service, I’m satisfied with the service I received, thank you I’m glad you take care of my RAV4 More

by MARIARAYA511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine .

Print
Oct 28, 2025

Gullo Toyota of Conroe responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gullo Toyota of Conroe to be a positive one. Please don't hesitate to reach out if you need anything else. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

October 26, 2025

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Employee Rating

Cody was very polite and professional. He gave me excellent customer service and was very helpful More

by Victor Aguirre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine ., Andy Ritter, Paula Box , Cody Carter

Print
Oct 26, 2025

Gullo Toyota of Conroe responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

October 24, 2025

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Employee Rating

Nice folks did everything as asked will definitely use them again. Service manager was competent More

by re_jbolton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 25, 2025

Gullo Toyota of Conroe responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

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