Shane Smith | Page 2

New truck sale and service on existing car I don't know when I last received such excellent service, The purchase of our new F150 Ford truck was a great experience. We got the best deal we c I don't know when I last received such excellent service, The purchase of our new F150 Ford truck was a great experience. We got the best deal we could ask for and the dealer was very accommodating to our needs. He knew everything there was to know about the truck The service we recieved was excellent. Recently we had to take our Ford Taurus in for repairs. The service was quick and well done. When we came to pick up our vehicle the salesman who sold us our new truck greeted us at the door, asked us how the new truck was and what we where there for. We told him about our car repairs, he took the bill back the the service department and got us a discount on our bill. I can't tell you when the last time was that we were treated like that. I have never been so impressed. More

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My 2012 Kia was taken in for a failed instrument cluster. It was promised in about a week and completed, BUT: I asked that an oil change and tire rotation be done while it was there, and was told all work It was promised in about a week and completed, BUT: I asked that an oil change and tire rotation be done while it was there, and was told all work was complete the day prior to pickup. After paying for the servicing and returning home, I noted that the multi-point inspection report card had "NO" written next to the tire rotation. Upon looking at my receipt, it stated on the last page "No tool for locking lug nuts". I called and spoke with Shane Smith, the person that had assured me all was done. He spoke with the technician, who stated that the tool was not in my vehicle (the service department doesn't have tools?) Shane called me back to explain this, and as instructed, I checked in the tire kit area of my car, and promptly found that tool. He then offered to let me chose a trip back for the rotation (an 80 mile round trip) or refund for the tire rotation. As they didn't do the rotation in the week they had the vehicle (and tool), and considering the waste of time and fuel to reschedule, drive there, have the work done and return, I requested the refund. A check for $ 17.88 was received several days later. Checking with closer dealer, I was told a tire rotation was $ 19.99. Now additional time must be wasted in scheduling the incomplete work, driving, waiting for the rotation to be done, and I will have to pay additionally. The instrument cluster does seem to working appropriately now, so that's great. Assuming the oil change was really done, that's great. The tire rotation not done - very bad. Overall experience - frustrating on the tire rotation part. Had all been done, the rating would have been great overall. More

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Dorsch Ford Kia is simply great. We travel 40 minutes one way for each of our two vehicles for service at Dorsch because we have been so satisfied with their sales and ongoing service. way for each of our two vehicles for service at Dorsch because we have been so satisfied with their sales and ongoing service. More

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As a recent transplant to Wisconsin, I decided to try Dorsch; the service at Dorsch was impeccable. I had poor quality of service for my last oil change at Russ Darrow in Appleton. Will never go back t Dorsch; the service at Dorsch was impeccable. I had poor quality of service for my last oil change at Russ Darrow in Appleton. Will never go back there, but will wholeheartedly endorse Dorsch. This is my 3rd Kia & recommend them to all I know that are looking for a car. Thank, Shane & team, for a job well done. More

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I had both the works service program as well as paint sealant done to my 2011 Taurus. Both services were done professionally and in a timely manner. So far I am very pleased with Dorsch Ford. sealant done to my 2011 Taurus. Both services were done professionally and in a timely manner. So far I am very pleased with Dorsch Ford. More

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Usually when my car needs work I am hesitant to bring it to a dealership, but new to the area, I thought I'd give Dorsch a try. Shane Smith was the main person I had interaction with. He was polite and li to a dealership, but new to the area, I thought I'd give Dorsch a try. Shane Smith was the main person I had interaction with. He was polite and listened to everything I had to say and took extra time to explain things in a way that I could understand when I had questions. I was satisfied with the quality of work they completed and would come back to Dorsch because it seems they place an extra emphasis on customer service. More

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Shane is fantastic. He is very thorough and explains things in a way that I can understand them. I know he's only fixing what needs fixing and is always very friendly. I recommend him to everyone I kn things in a way that I can understand them. I know he's only fixing what needs fixing and is always very friendly. I recommend him to everyone I know. Thanks Shane! More

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