Shanna Elder | Page 4

Retain your good and talented service department members. It's what makes Subaru special and customers loyal and happy. It's what makes Subaru special and customers loyal and happy. More

by SLWHITWORTH Verified Customer Verified Customer

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I made an appointment and when I arrived, they let me know that the work could be completed while I waited. That saved me from riding home and back on the shuttle. Good to know that the team tracked vehi know that the work could be completed while I waited. That saved me from riding home and back on the shuttle. Good to know that the team tracked vehicles and service in such a timely manner. More

by DEBBIEPROST Verified Customer Verified Customer

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I made a service appointment to have the Pinon gasket replaced and after checking in and paying for the inspection I was told they did not have the part in stock. They said they had to inspect it before replaced and after checking in and paying for the inspection I was told they did not have the part in stock. They said they had to inspect it before deciding if it really needed replacement. So now I have to reschedule another service appointment. You should have at least told me when I made the appointment this policy so I could have provided proof of the need for replacement or made other arrangements. More

by T3BS6 Verified Customer Verified Customer

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Easy and accommodating in scheduling the appointment. Very reasonable waiting time. Excellent customer service with detailed information. Very reasonable waiting time. Excellent customer service with detailed information. More

by DASRIL Verified Customer Verified Customer

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When I arrived at the dealership, the service team was extremely friendly and helpful. They even asked when I wanted my car to be completed! However, when I got back I was not too impressed with how my ca extremely friendly and helpful. They even asked when I wanted my car to be completed! However, when I got back I was not too impressed with how my car was given back to me. The mat on my drivers side was caked with mud, dirty finger prints were on my glove box, and items from my glove box were on the floorboard of my passenger side. More

by HUNTERLAUF Verified Customer Verified Customer

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River was very professional. He kept us informed throughout the necessary repairs. We always felt part of the process He kept us informed throughout the necessary repairs. We always felt part of the process More

by BECASTEEL Verified Customer Verified Customer

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I waited for 3 hours on a service which should have taken 2 hours, Max. An employee even stopped to ask what I was still doing there. Service used to be great when it was University Subaru, but it has gone d 2 hours, Max. An employee even stopped to ask what I was still doing there. Service used to be great when it was University Subaru, but it has gone downhill under new management. The staff is all very friendly and helpful, but service is painfully slow More

by NWMARCH Verified Customer Verified Customer

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Excellent service. The staff is very friendly and helpful. Your questions are always answered in a timely manner. The staff is very friendly and helpful. Your questions are always answered in a timely manner. More

by Cjklm4 Verified Customer Verified Customer

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Everyone was very friendly and always smiled when passing by. As good on the service. Nice work by. As good on the service. Nice work More

by CLARESTRINGGER Verified Customer Verified Customer

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Great service always, got all the work done that I needed ,wonderful staff and will use Subaru of Columbia again. ,wonderful staff and will use Subaru of Columbia again. More

by ATBAUGHMAN Verified Customer Verified Customer

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