Shannon Sousa | Page 15

Excellent Service! I took my VW Jetta to Dirito Bros. for a factory recall (micro switch), and was seeking advice for other service as well. Shannon Souza was very help I took my VW Jetta to Dirito Bros. for a factory recall (micro switch), and was seeking advice for other service as well. Shannon Souza was very helpful, friendly and answered all my questions, took my car and sent me on my way. I also want to mention that when I picked up my car the lady at the cashiers desk (did not get her name), was very polite and stopped was she was doing and left to get out car for us, when no one else was available, of which we really appreciated. More

by cnsmeh Verified Customer Verified Customer

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Expensive but good I come over the hill from Berkeley. The cost of service here is higher than I’ve ever paid, but I’ve gotten excellent service at both the service cent I come over the hill from Berkeley. The cost of service here is higher than I’ve ever paid, but I’ve gotten excellent service at both the service center and from sales. Worth it, considering the poor experiences I’ve had elsewhere. I’d rather pay for quality than deal with hassle and stress. I bring my laptop so I can get work done in the waiting room. They have a nice room and coffee. Thanks again Dirito Brothers! More

by sarahinthefield Verified Customer Verified Customer

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Excellent Service I love bring my vehicle to Dirito Brothers. The service is always excellent. I definitely appreciate all the information provided and the quick turn, I love bring my vehicle to Dirito Brothers. The service is always excellent. I definitely appreciate all the information provided and the quick turn, even when I do not schedule an appointment. More

by GHENDERSON88 Verified Customer Verified Customer

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The Best Customer Service the best customer service at this VW! My boyfriend was so impressed at how easy they make the process to get your car serviced. Thank you!!! the best customer service at this VW! My boyfriend was so impressed at how easy they make the process to get your car serviced. Thank you!!! More

by KYLEEJ0YY Verified Customer Verified Customer

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Great experience. Excellent service from Shannon Sousa. I always enjoy working with her to keep my VW in top shape. Shannon is a good communicator, knowledgeable, and Excellent service from Shannon Sousa. I always enjoy working with her to keep my VW in top shape. Shannon is a good communicator, knowledgeable, and makes thoughtful suggestions which make for happy customers. Plus, Shannon is a car aficionado as I am so she is fun to talk to. More

by JUFLETCH Verified Customer Verified Customer

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Quick Attentive and Friendly Shannon Sousa is a wonderful Service Advisor. Exceeded expectations for an infrequent customer. Like old friends she listened and advised and support Shannon Sousa is a wonderful Service Advisor. Exceeded expectations for an infrequent customer. Like old friends she listened and advised and supported my needs. Stellar Service! More

by JPVILLA555 Verified Customer Verified Customer

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Amazing Customer Service Always smiling faces, helpful people and outstanding customer service at Dirito Brothers Walnut Creek Volkswagen. They are always there to help and ne Always smiling faces, helpful people and outstanding customer service at Dirito Brothers Walnut Creek Volkswagen. They are always there to help and never over charging for anything. Thank you ! More

by ESTARMOTORS Verified Customer Verified Customer

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Great service Wonderful, friendly service professionals. Communication was great - they listened and ask questions. They made sure I was comfortable with the proces Wonderful, friendly service professionals. Communication was great - they listened and ask questions. They made sure I was comfortable with the process. The service was done in the time frame they quoted More

by JAN.GURSKE Verified Customer Verified Customer

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Satisfaction Service at Dirito Brothers in Walnut Creek is as always satisfactory. They never fail. Our advisor, Shannon Sousa handled our transaction to our sat Service at Dirito Brothers in Walnut Creek is as always satisfactory. They never fail. Our advisor, Shannon Sousa handled our transaction to our satisfaction. She is pleasant to deal with, and knowledgeable. It was a cinch to make an appointment on line. More

by Marilyn Verified Customer Verified Customer

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Fantastic?Excellent Experience The staff, more specifically Nanika, Shannon and Danny were super super great. It is not surprising since Sterling is the Manager. His work ethics re The staff, more specifically Nanika, Shannon and Danny were super super great. It is not surprising since Sterling is the Manager. His work ethics reflects strongly in the way this facility works and how customers are treated. Nanika is the best sales rep that we've had the pleasure to work with. This is our second experience with her. She is extremely knowledgeable and genuine. She is truthful in all aspects of sales which is extremely refreshing. Shannon displayed outstanding professionalism in customer service, she was quick and efficient. Danny was efficient and made me completely at easy to hand over my car to him. I would recommend this facility to everyone based solely on our experience with Nanika, Shannon and Danny!! More

by pfourniotis Verified Customer Verified Customer

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