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Shannon Sousa
Shannon Sousa | Page 16
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
258 Reviews
Dealership Experience
21 yrs, 11 mos
Industry Experience
22 yrs, 11 mos
Languages Spoken
English
258 Reviews
Write a Review
258 Reviews of Shannon Sousa
November 22, 2019
Excellent Experience We were treated with outstanding customer service, very courteous and helpful. We will continue to go back and recommend them. Thank you The Diam We were treated with outstanding customer service, very courteous and helpful. We will continue to go back and recommend them. Thank you The Diamond Family More
by dnndiamond
Verified CustomerOther Employees Tagged: Danny Keen
November 14, 2019
Great service team Recently I had my 50000 mile have serviced at Dorito's Walnut Creek Volkswagen. Shannon Sousa was the service consultant I dealt with. She was quick, Recently I had my 50000 mile have serviced at Dorito's Walnut Creek Volkswagen. Shannon Sousa was the service consultant I dealt with. She was quick, honest, friendly and professional. I am happy to recommend her and definitely will be back for next great service from all Dorito's services team. More
by vinogi
November 13, 2019
Shannon MVP i came after a poopshow that is serramonte volkswagen (dont go there). this advisor was mindful and caring. got the job done in 2/3 the quoted time. p i came after a poopshow that is serramonte volkswagen (dont go there). this advisor was mindful and caring. got the job done in 2/3 the quoted time. patience is hard to find in service advisors. most want you out of their face but Shannon legit took her time to hear the issues and suggest fixes. you dont find that anymore. well worth the wait and drive. go to walnut creek and ask for Shannon More
by LUCYLAU
November 13, 2019
Very friendly Each member of the staff was very friendly and accommodating. They diagnosed the problem with my car. Unfortunately, the necessary part is not current Each member of the staff was very friendly and accommodating. They diagnosed the problem with my car. Unfortunately, the necessary part is not currently available, so the issue remains unresolved. More
by AEHEANEY
November 12, 2019
Timely service and courteous staff Shannon was very professional, advised on the ongoing recall and future service. She followed up promptly when the car was ready (which was before th Shannon was very professional, advised on the ongoing recall and future service. She followed up promptly when the car was ready (which was before the estimated time). The shuttle service of the dealership is also very efficient. More
by cc
November 12, 2019
Worked with Shannon who was very attentive to my problems . She kept me informed about the progress of repair and worked very professionally. Thank you Shannon. who was very attentive to my problems . She kept me informed about the progress of repair and worked very professionally. Thank you Shannon. More
by ib
November 09, 2019
Excellent service and friendly customer service. Excellent service and friendly and helpful customer service. However, I would appreciate not having to write out an review next time. Thank you Susa Excellent service and friendly and helpful customer service. However, I would appreciate not having to write out an review next time. Thank you Susan Cannatella More
by S_CANNATELLA
November 08, 2019
Fair Enough I was treated fair by the Saab lady Shannon Sousa. She worked on my 2011 Saab 9-5 with a great patience and accuracy. Thank you Shannon! I was treated fair by the Saab lady Shannon Sousa. She worked on my 2011 Saab 9-5 with a great patience and accuracy. Thank you Shannon! More
by GK1688
Other Employees Tagged: Cesar at Parts Dept.
November 08, 2019
Repair When I put the car in their service department for inspection and repairing, they actively contact me and tell me the relevant progress, efficient wo When I put the car in their service department for inspection and repairing, they actively contact me and tell me the relevant progress, efficient work. More
by Frank
November 05, 2019
Trust your service advisors I can send my daughter here for service and know she is being treated awesome. The group always explains the issues and treats her with kindness and r I can send my daughter here for service and know she is being treated awesome. The group always explains the issues and treats her with kindness and respect. Great follow up and as a parent don't have to worry. Great people!! Mark D More
by DORAN_FAMILY
Other Employees Tagged: Kevin Hubert , Danny Keen, Marc Venturella
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