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Shannon Sousa
Shannon Sousa | Page 23
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
258 Reviews
Dealership Experience
21 yrs, 11 mos
Industry Experience
22 yrs, 11 mos
Languages Spoken
English
258 Reviews
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258 Reviews of Shannon Sousa
June 07, 2019
Easy and professional Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had pre Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had predicted. More
by BBANKS419
Verified Customer
June 01, 2019
Service and review of strange occurrence Had a strange occurrence when my car accelerated at a stop light on it’s own. Good that I had my foot on brake. I immediately switched off the car i Had a strange occurrence when my car accelerated at a stop light on it’s own. Good that I had my foot on brake. I immediately switched off the car ignition. Your technicians decided it was the manifold. The manifold was replaced and hopefully the problem is solved. More
by Kat
May 30, 2019
fast, friendly and professional I was impressed from the moment I arrived. The service area was clean, the staff friendly and organized. I got work done while I my car was being se I was impressed from the moment I arrived. The service area was clean, the staff friendly and organized. I got work done while I my car was being serviced in the comfortable waiting room. They were able to quickly determine the source of the check engine fault, make the necessary repairs and send me on my way. I appreciated that my service rep, Shannon, took the time to visit me in the waiting area and keep me up to speed on the status of the repairs. This helped to alleviate anxiety and allowed me to plan my time. Thanks, Shannon! More
by sjolson14
May 30, 2019
Smooth and trusted Kevin, Shannon and young man who took payment all worked together and answered my questions and helped everything go very smooth for my glass replacem Kevin, Shannon and young man who took payment all worked together and answered my questions and helped everything go very smooth for my glass replacement. Dirito Brothers is a trusted organization.. More
by ERMMP
Other Employees Tagged: Kevin Hubert
May 28, 2019
10k service Amazing all around. Shannon was helpful, nice and fast! She was also quite personable and willing to spend time helping me understand all the work. Amazing all around. Shannon was helpful, nice and fast! She was also quite personable and willing to spend time helping me understand all the work. More
by MPLOTKE
May 23, 2019
excellent. Replacing a battery took hour & a half! Shannon said if I arrived at dealership by 12 noon I’d be on the Road By 1:30 and I was. Also Good price for battery replacement. Shannon said if I arrived at dealership by 12 noon I’d be on the Road By 1:30 and I was. Also Good price for battery replacement. More
by LOUADAMO
May 22, 2019
Shannon is so accommodating, great customer service Doritos Bros goes back quite a few years. Have purchased 4 cars from them. There customer service is what continues taking me back to purchase my vehi Doritos Bros goes back quite a few years. Have purchased 4 cars from them. There customer service is what continues taking me back to purchase my vehicles. All the employees go out of their way to be kind, efficient and accommodating. More
by CHANUPA
May 21, 2019
Fantastic Service Best service I have gotten anywhere in a long time. Car broke down limped into your shop. A quick shuttle ride home,shortly a phone call from Shannon Best service I have gotten anywhere in a long time. Car broke down limped into your shop. A quick shuttle ride home,shortly a phone call from Shannon with a diagnosis and repair estimate. I received a call later on in the afternoon telling me my car was done. Once again a quick shuttle ride back to the shop to get my car. More
by cfoley0
May 17, 2019
Excellent Service! I have stated this before and will continue to emphasize the reason I have my car serviced at Dirito Brothers in Walnut Creek is Shannon. Shannon is I have stated this before and will continue to emphasize the reason I have my car serviced at Dirito Brothers in Walnut Creek is Shannon. Shannon is fantastic! She is always accommodating, very helpful and has an awesome personality! More
by AORTEGA35
May 17, 2019
So easy and efficient First experience and I thought the communication and service was excellent. I went in for 2 recalls and an oil change as well as a fuse repair. Thank First experience and I thought the communication and service was excellent. I went in for 2 recalls and an oil change as well as a fuse repair. Thank you! More
by tamarajsmall
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