Shannon Sousa
Shannon Sousa at Dirito Brothers Walnut Creek Volkswagen

Shannon Sousa

service manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.7
244 Reviews

Dealership Experience

21 yrs

Industry Experience

22 yrs

Languages Spoken

English English

4.7

244 Reviews

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244 Reviews of Shannon Sousa

August 16, 2025

Dealership Rating
Employee Rating

Just a simple oil change and tire rotation. Marina Felix is an excellent service rep. Her knowledge of my autos is amazing. More

by TMULIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're pleased to know the oil change and tire rotation met your expectations.

August 02, 2025

Dealership Rating
Employee Rating

Great service and sales parts it’s fast paced but very well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi More

by Jetta Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you enjoyed our service and sales parts at Dirito Brothers Walnut Creek Volkswagen. It's wonderful that our amenities made your visit pleasant, and we appreciate the mention of our team's efforts. Thank you for sharing such a detailed review!

August 02, 2025

Dealership Rating
Employee Rating

Great service and sales parts it’s fast paced but very well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi More

by Jetta Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear you enjoyed your experience with Dirito Brothers Walnut Creek Volkswagen. It's great that our team was able to assist with everything and keep you informed. Thanks for the review, and take care!

July 27, 2025

Dealership Rating
Employee Rating

We are delighted with the care we received from Dirito Bros. Service Dept. Alberto was our assigned agent. He greeted us when we pulled in, already aware of the reason for our visit. We had a recall item More

by TRAYSILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alberto

Jul 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had such a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing your thoughts, and we wish you many smooth drives ahead.

July 20, 2025

Dealership Rating
Employee Rating

Excellent service department. Marina Felix is an outstanding service rep. This time it was just a simple oil change for a 24 year old car. Dirito has taken such good care of my 20 More

by TMULIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting our service department and team's hard work. We're pleased you've had a great experience with your Jetta wagon here at Dirito Brothers Walnut Creek Volkswagen.

May 04, 2025

Dealership Rating
Employee Rating

It is always awesome to work with David and the Dirito Brothers Team! They are efficient, easy to work with, responsive, and friendly. I called David at midday and drove off in my new leased car that afte More

by JMONTAQUILA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear about your positive experience with our team. We appreciate your feedback and hope you enjoy your new leased car from Dirito Brothers Walnut Creek Volkswagen.

April 07, 2025

Dealership Rating
Employee Rating

Worst experience. Will never go back. I was a 10 year returning customer before this. I had a scheduled appointment at 9am Friday to have my oil changed, transmission More

by VW Golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Hubert , Service advisor Dan, should not work a customer service role

Apr 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We take our customer feedback very seriously. I would appreciate the chance to speak with you about your overall experience with our Service Team during your recent visit for an oil change, transmission and brake fluid flush, and tire rotation, as well as the level of customer care you received regarding your battery. If you could please reach out to me at your earliest convenience, it would be appreciated. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 04, 2025

Dealership Rating
Employee Rating

As soon as I stepped out of the car, Marina, was right there to help me. More

by PMARUKORDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

Apr 06, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team was right there to assist you. If there is ever anything else we can do for you, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

March 24, 2025

Dealership Rating
Employee Rating

Shannon and her team of service writers have done an excellent job of keeping my Tiguan on the road. Very professional. More

by MUMMAHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're glad our team could assist with your Tiguan. All the best from Dirito Brothers Walnut Creek Volkswagen.

February 23, 2025

Dealership Rating
Employee Rating

My service advisor was horrible, no contact and delayed starting. The manager made it better. More

by morod24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Hubert

Feb 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time to share your feedback. It's great to learn that our Management Team was able to assist you. However, I would like the chance to speak with you about the level of customer care that you encountered with our Service Team and the quality of communication. If you would contact me at a time that works best for you, it would be appreciated. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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