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Shannon Sousa
Shannon Sousa at Dirito Brothers Walnut Creek Volkswagen
Refer Me

Shannon Sousa | Page 2

service manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.8
225 Reviews

Dealership Experience

19 yrs, 8 mos

Industry Experience

20 yrs, 8 mos

Languages Spoken

English English

4.8

225 Reviews

Write a Review

225 Reviews of Shannon Sousa

July 26, 2023

Dealership Rating
Employee Rating

Sean was very helpful. He knew exactly what was going on with my car and got the part replaced and ordered the other part I needed. He referred made sure the parts departme More

by PINK93MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Simi, Sean Thomas

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Jul 27, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very helpful and assisted with parts for your vehicle. We thank you for your business.

July 01, 2023

Dealership Rating
Employee Rating

As always, a great experience at Dorito Bros: service advisor, parts and repair of car, the best customer service I’ve ever experienced! More

by JUFLETCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

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Jul 03, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

June 25, 2023

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Employee Rating

Thanks for taking care of my car Excellent service , surprised that all work was under warranty. Vw is the best More

by 2AAUTOBODY2015
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Kyle Ritola, Jeff Rosen, Sterling Daniels, David Dirito , Ron Simi, Kevin Hubert , Marina Felix, Sean Thomas , Tim Luong

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Jun 25, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the kind review! Its great to know that our Service Team was able to take care of your vehicle and that is was all taken care of under warranty. If there is anything else we can do for you, do not hesitate to contact us here at Dirito Brothers Walnut Creek Volkswagen.

June 15, 2023

Dealership Rating
Employee Rating

Love this service dept. Very helpful with learning my new vehicle and taking care of it. More

by mel.ferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Helpful
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Jun 16, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Our Service Team here at Dirito Brothers Walnut Creek Volkswagen is proud to learn that you had a helpful and great experience with us. Please feel free to contact us again if we can do anything else to assist you.

May 28, 2023

Dealership Rating
Employee Rating

Service staff was very friendly and professional. Sales rep let me test drive an Atlas while I was waiting for my Tiguan to be serviced. Pleasant and comfortable waiting area. More

by DANIELANTHONYGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Benitez , Tim Luong

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May 29, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so glad to learn that our Service Team was friendly and professional while assisting you. Thank you for also pointing out how they let you test drive a Volkswagen Atlas while they were taking care of your Tiguan. It also makes us happy to know that you enjoyed our waiting area and found it to be comfortable. We appreciate you taking the time to write us this wonderful 5-star review and are available to assist you here at Dirito Brothers Walnut Creek Volkswagen if you have any future automotive needs.

May 10, 2023

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Employee Rating

Shannon and Marina are the picture of excellence. If the best customer service matters to you. They are the answer. More

by TEAMPADEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

Helpful
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May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Sales Team. We hope to work with you more in the future here at Dirito Brothers Walnut Creek Volkswagen.

April 24, 2023

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Employee Rating

Service person was very efficient, went over the servicing to be done on my vehicle. took care of my transportation needs. More

by COMPAGLIARUGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito , Marina Felix

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May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn the Service Department was very efficient and met all your needs. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

April 23, 2023

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Employee Rating

Great attention to detail, on-time in and out answered my questions and felt my cars health was in good hands. More

by Mike.pearl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Thomas , friendemic friendemic

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May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers Walnut Creek Volkswagen and for sharing your positive experience. We are glad to hear that our team provided you with great attention to detail, on-time service, and answered all your questions. It's also great to hear that you feel confident in the health of your car. We appreciate your business and hope to see you again in the future.

April 22, 2023

Dealership Rating
Employee Rating

Dirito Brothers treated me like family. Nanika was beyond amazing..my 3rd VW purchase from Dirito Brothers. More

by PAULARADIO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sterling Daniels, Nanika Orgil, friendemic friendemic

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May 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you so much for your loyalty and kind words. We are so glad you have now had three amazing purchases with us at Dirito Brothers Walnut Creek Volkswagen, congratulations. It would be an honor to assist you again.

April 19, 2023

Dealership Rating
Employee Rating

Thank you for providing Excellent Customer Service, and thank you for allowing my Warranty to cover the Radiator repair. This is the best way I can feel good about my automobile, because I trust you s More

by CBUTTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Ritola, Jeff Rosen, Sterling Daniels, David Dirito , Kevin Hubert , Marina Felix, Sean Thomas , friendemic friendemic , Tim Luong

Helpful
Report | Print
May 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you very much for trusting us here at Dirito Brothers Walnut Creek Volkswagen with your vehicle. We are so pleased to know that our Service Team provided you with great customer service while you were having your radiator repaired under your warranty. We appreciate you leaving us this remarkable 5-star review and welcome you back anytime if you require anything else.

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