Shannon Thomas
Shannon Thomas at Southern Dodge Chrysler Jeep Ram FIAT

Shannon Thomas | Page 4

Sales Consultant

Southern Dodge Chrysler Jeep Ram FIAT

2747 N Military Hwy
Norfolk, VA 23518

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66 Reviews
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66 Reviews

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66 Reviews of Shannon Thomas

November 05, 2022

Dealership Rating
Employee Rating

New ownership and horrible service. Price was 30% more than estimate and no explanation. Very aggressive and unprofessional service manager. Avoid at all cost. More

by adam.m.conley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 06, 2022

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Adam. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. 

November 02, 2022

Dealership Rating
Employee Rating

Good Service! !! The Service Department folks were very polite and kept me informed. Thank you!!! More

by debjwalker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2022

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, Deb! Have an awesome day!

October 20, 2022

Dealership Rating
Employee Rating

Amazing service! Very friendly, helpful and overall great experience. Wait time was a bit longer than expected More

by owsanabria2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 27, 2022

Dealership Rating
Employee Rating

Excellent service and the entire team was not pushy or made us feel like we needed to rush into buying the Jeep. It was our second time buying a car from the Southern dealerships and we will continue to More

by Nathan Rice
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ailstock , Eric Alexander

Sep 27, 2022

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 19, 2022

Dealership Rating
Employee Rating

I purchased some additional warranties for my Jeep After reviewing the fine print i decided to cancel the warranties 3 days after my purchase. Almost 7 weeks later I am getting the runaround about cancell More

by Clumsden
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Ailstock

Sep 19, 2022

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

July 30, 2022

Dealership Rating
Employee Rating

From the time I pull up on the dealerdhip lot I was welcomed with open arms. More

by trayquan.smit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2022

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 26, 2022

Dealership Rating
Employee Rating

It was really really really really really great service! Good service good service! ! Really goood More

by j.odell.sims
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2022

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 11, 2022

Dealership Rating
Employee Rating

I went in to rotate my tires and take my spare off the spare rim and on to my normal rim,was sent on my way.When I got 1-2 miles down the road my tire pressure light came on, go back & was told my spare w More

by gtazz2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 11, 2022

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Jul 12, 2022

gtazz2000 responded

Richard Hough. 757 243-4065. Bluedodge3500@hotmail. Or. Gtazz2000@hotmail

June 26, 2022

Dealership Rating
Employee Rating

Always happy with service I received in the service department. Personal are polite and helpful knowledgeable More

by CONNIEGARLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 27, 2022

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

June 10, 2022

Dealership Rating
Employee Rating

They where kind and very helpful the people are great keep up the great work More

by STANLEY.DIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2022

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

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